HTO Operator Customer Service Tokyo Job

Job Description

Position Name: HTO Operator Customer Service Tokyo Job

Annual Salary: 4 Million yen and above

Responsibilities:

• To review and edit map data adhere to policies given by the client.
• Investigate and troubleshoot escalated user problems in collaboration with geographically dispersed engineers.
• Provide clients from different locations with shadowing opportunities to gain insights into our efficient workflow.
• Leveraging insights from multiple authorized resources to generate the most optimal response and reflect the information onto the map.
• Adhere to productivity and quality target set by the SOW.
• Adhere to follow KPI set by the team.
• The operation may have calling task.
• Other:
  • There will be a possibility to assign to the other team with same role but may not apply to above responsibility.
  • There will be an possibility to train on other workflows for cross utilize operation purpose.

HTO Operator Customer Service Tokyo Job Qualifications:

• 0-2 years Experience
• Must have native level Japanese proficiency (must be able to read and write kanji characters)
• Ability to handle multiple tasks simultaneously
• Ability to work with a high degree of accuracy (great attention to detail / content review)
• Ability to work in a fast paced environment with minimal supervision
• Great interpersonal and communication skills
• Excellent attendance record
• Excellent timekeeping
• Possess the ability to work in a team environment as well as independently
• Sense of ownership and pride in your performance and its impact on the team
• Experience in data analysis and reports (not mandatory)
• Have an extensive exposure to customer service (not mandatory)
• Able to work in office environment
• Others
  • (must have) Able to blind touch typing
  • (Nice to have) Familiarity in Chrome OS

Holidays & Benefits: 

• Insurance
• Commuting allowance
• Business trip allowance
• Sports facilities and recreation facilities
• Educational training / Overseas training system (OJT)
• Group life insurance
• Casual clothes allowed (office casual)

Language Requirements: Native level Japanese & Business English conversation skills.

Company Description:

One of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. 
Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. 
Headquartered in the U.S., this company is one of the Fortune 500 companies and is consistently listed among the most admired companies in the world.

 [Passive smoking measures]
Indoor smoking
Designated smoking area