Windows 365 Cloud PC Senior Associate

Job Description

 Appealing Points:

• Opportunity to gain hands-on expertise in supporting and managing Windows 365 Cloud PC environments within enterprise-scale production deployments
• Exposure to key Microsoft cloud technologies including Intune, Azure, Cloud PC provisioning, and endpoint troubleshooting for strong EUC career growth
• Customer-facing support role that strengthens both technical problem-solving skills and professional user communication capabilities in large-scale cloud migrations

Annual salary: 6 million and above

Job Responsibilities:

• Cloud PC Administration:
  • Support the provisioning and onboarding of Windows 365 Cloud PCs across multiple user personas — Frontline, Knowledge, and Power Users — following established deployment runbooks
  • Configure and manage W365 provisioning policies and Intune compliance and configuration profiles with guidance from the SME lead
  • Assist with Azure Network Connection (ANC) health checks and network readiness validation before each deployment wave
• End User Support & Troubleshooting:
  • Serve as the primary point of contact for Cloud PC support — handling user queries, incidents, and service requests via email, chat, and phone channels
  • Diagnose and resolve common Cloud PC issues including login failures, Windows App connectivity problems, session performance degradation, and application not launching
  • Guide users through first-time Cloud PC setup, Windows App installation, and initial login — ensuring a smooth and positive onboarding experience

Job Qualification:

• Technical Skills:
  • 8+ years of experience in an IT support, desktop engineering, or end user computing role
  • 2+ years of hands-on Windows 365 Cloud PC experience in a production or near-production environment
  • Working knowledge of Windows 365 Cloud PC provisioning policies, the Windows App client, and Intune-based device management
  • Solid Microsoft Intune experience — compliance policies, configuration profiles, and application deployment
  • Familiarity with Azure fundamentals — VNETs, NSGs, Azure Monitor, and the Azure portal
  • Experience troubleshooting Cloud PC provisioning failures, application errors, and user connectivity issues using Intune logs and Endpoint Analytics
• User Support Skills:
  • Proven experience providing end user support in a corporate IT environment — handling incidents, service requests, and how-to queries
  • Strong troubleshooting skills — able to methodically diagnose and resolve desktop, application, and connectivity issues with minimal supervision
  • Excellent communication skills — able to explain technical issues in plain, user-friendly language and manage user expectations professionally
  • Experience supporting users through technology migrations or platform changes — guiding them patiently through new tools and processes
• Required Certifications:
  • MD-102 — Endpoint Administrator Associate
  • AZ-900 — Azure Fundamentals
  • MS-900 — Microsoft 365 Fundamentals
  • AZ-104 — Azure Administrator Associate
  • ITIL 4 Foundation

Language Skills: Business level Japanese (JLPT N2) and Business level English

Company Description 

One of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. 

Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. 

Headquartered in the U.S., this company is one of the Fortune 500 companies and is consistently listed among the most admired companies in the world.

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