Senior Systems Engineer

Job Description

Appealing points:

• Opportunity to apply a wide range of IT skills Work hands-on with various technologies including desktops, mobile devices, printers, servers, network equipment, and AV systems — an ideal role for those looking to broaden their technical expertise.
• Collaborative work with global teams Engage with both local and global teams, manage support tickets, participate in meetings, and contribute to international IT operations in a dynamic, cross-cultural environment.
• Flexible work style with room for growth Involves occasional after-hours or holiday support and travel, offering real-world experience and the chance to grow as a versatile IT support professional.

Annual Salary: 5million and above

Qualifications:

• Technical Support and Troubleshooting
  • Perform Level 2 troubleshooting, support, and incident management for user computers, mobile phones (iPhone & iPad), accessories, and related technical infrastructure per the client's SLA.
  • Provide technical support for desktop/laptop PCs, mobile phones, printers (SFP/MFP/Label Printer/Barcode Scanners), monitors, server/network equipment, and other hardware in both office and manufacturing environments.
  • Reproduce, diagnose, and analyze problems reported by end-users and formulate solutions to resolve the issues.
  • Provide training and guidance to users to resolve technical difficulties and share operational tips for optimal computer usage.
  • Maintain a comprehensive log of problems and solutions for use by other Desktop Support personnel.
  • Support incoming incidents and requests via phone, chat, email, or ticket submissions from end-users.
• Collaboration and Ticket Management
  • Coordinate with Level 1 Helpdesk engineers to ensure ticket resolutions within SLA timelines.
  • Provide regular updates to the IT project team and client. Attend and present in meetings as required.
  • Create and escalate tickets to relevant local and global teams as needed.
• Hardware and Asset Management
  • Manage IT hardware assets, including installation, relocation, upgrades, disposal, and removal of equipment.
  • Update and maintain detailed information for each IT device in the client's hardware management web application.
  • Ensure safe storage, accurate labeling, and proper recording of IT equipment and devices.
  • Coordinate hardware reception, storage, and delivery processes.
• AV/Conference Room Support
  • Operate and conduct weekly or biweekly testing of AV and integrated conference room systems.
  • Perform routine diagnostics and troubleshooting for conference room equipment (projectors, microphones, speakers, amplifiers, cameras, and displays).
  • Conduct preventative maintenance to address issues or escalate to appropriate managers, vendors, or manufacturers.
  • Troubleshoot AV/UC issues during both emergency and non-critical situations.
  • Assist with company meetings and events, ensuring AV systems and conferencing spaces are fully prepared and functional.
• Networking and System Support
  • Perform basic configuration and commissioning of routers and switches.
  • Conduct network cable testing, hardware reboots, inventory audits, and rack and stack operations.
  • Provide "smart hands" support for the global network team, including configuration of network/analog telephone/video conference/printer devices (pre-configuration, shipping, peripheral setup, and console access).
  • Perform physical racking, cabling, and decommissioning tasks if third-party vendors are unavailable.
• Ad-hoc and Out-of-Hours Support
  • Perform ad-hoc technical tasks, including working during holidays and outside regular business hours as required.
  • Be available for business trips to regional offices, satellite offices, and manufacturing plants as needed based on business requirements.

Languages : fluent Japanese (JLPT N1) and above and Business level english

Company Description 

One of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. 
Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. 
Headquartered in the U.S., this company is one of the Fortune 500 companies and is consistently listed among the most admired companies in the world.

 [Passive smoking measures]
Indoor smoking
Designated smoking area