Cloud Infra Care Lead

Job Description

 Appealing Points:

• Opportunity to handle advanced troubleshooting, RCA, change implementation, and recovery support in cutting-edge 4G/5G Telco Cloud environments
• Hands-on exposure to RedHat OpenShift/OpenStack, Linux, Kubernetes, virtualization, and full cloud lifecycle management
• Key technical bridge role between Japanese customers and global engineering teams, strengthening bilingual communication, leadership, and complex problem-solving expertise

Annual salary: 8 Million and above

Job Responsibility:

• Perform Log collection & Analysis, health check and Facilitate troubleshooting sessions between Customer & Global Care. RCA - Resolution Method of Procedure/ Troubleshooting Plan of Action, change implementation, it requires feasibility study, testing, MOP updates and instructing L2 teams to perform the change in the maintenance window.
• Reproduction of issues in customer updates and collect additional logs for analysis.
• CR implementation approval process by initiating LNI Process.
• Technical Sync with local Japan L2 (Live troubleshooting jointly with help of Remote Engr and Japan Eng via RDC)
• Communication for Access (Separate chat group between Remote Engr and Local Engr)
• Communication with CCTL in access approval workflow
• Japanese Translation of MOP& RCA
• Change Implementation (RDC as needed)
• Post validation of Logs and System
• SF ticket creation and communication with 3LS till closure
• For Emergency Cases -remote support for the recovery such as logs analysis, troubleshooting support and handling tickets post recovery.

Job Qualification:

• Candidate should have end to end understanding of the 4G/5G in Telco Cloud
• In-depth knowledge of Cloud, Types of Cloud, Cloud Services
• Redhat OpenShift / OpenStack admin certification as mandatory.
• Should have good understanding of Compute/Storage / Network, hypervisor, K8s and packet accelerator technologies
• Knowledge and exp. in deploying and troubleshooting cloud using Openstack & OpenShift
• End to End Cloud Lifecycle Management
• Good Knowledge in Virtualization & Good hands-on in Linux
• Experience with cloud-native architecture and concepts such as Docker, Containerization, and cloud-native solution deployment.
• Prior experience with Products like CBIS/CBAM, NCS etc.
• Skills working on challenging technical problems and have a passion for solving problems
• 10 years with minimum 8+ years as Cloud Admin
• Strong Communication skills - Team handling skills - Analytical skills - Presentation skills.
• Mandatory Skills: Telecom 5G Wireless OAM SW 

Language Skills: Business level Japanese (JLPT N2) and Fluent level English

Company Description:

A leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability, and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.

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No smoking indoors allowed

Designated smoking area