IT Infrastructure L1 Helpdesk Leader

Job Description

Appealing Points:

• Lead large-scale projects end-to-end, from planning and sprint execution to release governance, cutover, and hypercare support
• Drive digital transformation using Salesforce Marketing Cloud and Data Cloud across CRM, data platforms, and MarTech/AdTech ecosystems
• Work in a global environment, managing cross-functional and offshore teams while leveraging both Japanese and English communication skills

Annual Salary : 5 million yen and above

Job Responsibilities:

• Lead the transition from an existing vendor (member management, customer negotiations, vendor coordination, etc.)
• Issue management and coordination, member management, SLA management, customer negotiation, reporting, and coordination, collaboration with other teams (L1/L2/L3), promotion of work efficiency, etc.

Job Qualifications:

• Advanced communication skills in Japanese
• Skills in Microsoft Office (Excel, Word, PowerPoint), general knowledge of IT, advanced knowledge of PC, server, and cloud systems
• Microsoft Windows 10, Experience in master building and operation on Windows 11, operating Microsoft Configuration Management System (MCM, formerly SCCM)
• Knowledge and practical experience in ITIL

Preferred Qualifications:

• Experience in developing members as a team leader (regardless of team size)
• Initiative to pick up and adjust tasks such as problems and issues on your own.
• Windows scripting skills

Languages : Fluent japanese level  JLPT N1 and business level english.

Company Description

The group is a global enterprise headquartered in India. The group operates in more than 100 countries across six continents with a mission 'To improve the quality of life of the communities we serve globally, through long-term stakeholder value creation based on Leadership with Trust'​.

Sixty-six percent of the equity of  Sons, the promoter holding company, is held by philanthropic trusts, thereby returning wealth to society. The name has been respected in India for 150 years for its adherence to strong values and business ethics.

The companies of the group employ the best and finest, strengthened by a culture of ethics and integrity. Today we stand strong at 702,454 employees.