Salesforce Agentforce Consultant

Job Description

Appealing Points:

• Work on cutting-edge AI-driven customer service solutions using Agentforce and Einstein AI to transform contact center operations.
• Opportunity to design scalable, end-to-end Service Cloud implementations with real business impact and innovation.
• Exposure to advanced technologies like conversational AI, automation, and Data Cloud integrations in a collaborative Agile environment.

Annual salary : 10 Million yen and above

Job Responsibilities:

• Design and configure Salesforce Agentforce and Service Cloud solutions for service and contact center use cases
• Collaborate with client stakeholders to define agent workflows, automation, and AI‑driven enhancements
• Configure Service Cloud capabilities such as:
• Case Management
• Omni‑Channel
• Knowledge
• Salesforce Flows
• Implement and optimize AI‑assisted agent features including:
• Case and conversation summarization
• Recommended responses
• Productivity enhancements
• Work closely with Infosys architects, developers, and integration teams to ensure scalable and secure solutions
• Support testing, deployment, and post go‑live hyper‑care activities
• Maintain configuration documentation and ensure compliance with responsible AI and data governance standards
• Contribute to reusable assets, accelerators, and best practices within the Infosys Salesforce Practice 

Job Qualifications:

• 5+ years of experience in Salesforce Service Cloud implementations
• Hands‑on experience or strong exposure to Salesforce Agentforce / Einstein AI
• Strong understanding of contact center operations and customer service workflows
• Experience delivering solutions in Agile or SAFe environments
• Strong communication skills to articulate AI and automation concepts to business users

Preferred Qualifications:

• Salesforce Service Cloud Consultant certification
• Experience with chatbots, virtual agents, or conversational AI platforms
• Exposure to Salesforce Data Cloud integrations

Language: Business -level Japanese (JLPT N2) and Business-level English

Company Description:

This company has been certified as the “best employer” in 2020 by the “Top Employers Institute” which recognizes outstanding employers.
A global leader in consulting, technology, outsourcing, and next-generation services. With approximately 180,000 employees worldwide, the company helps clients in more than 50 countries stay ahead of the competition. Through the co-creation of innovative solutions, they help companies transform and thrive in an ever-changing world.
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