ITSM Process Consultant Tokyo Job

Job Description

Position Name: ITSM Process Consultant Tokyo Job

ITSM Process Consultant Tokyo Job Qualifications:

• 5+ years of experience in the ITSM field or equivalent relevant work experience
• ITIL certification, and expertise and experience with IM, PM, CM, KM, SLM, SRM, SACM, CMDB, availability and capacity management processes, and practices
• Practical knowledge of Symphony Summit AI or other ITSM tools (ServiceNow, BMC Remedy, HP Service Manager).
• Experience in lifecycle support for asset and configuration management processes
• Written and verbal communication and trust-building and problem-solving skills based on basic technical knowledge of IT.
- Communication, escalation, and cross-cultural understanding with clients, vendors, and global teams
- Experience in writing client presentations, documentation, and reports
- Experience in writing and reviewing agreed-upon reports with a detailed understanding of SLAs, KPIs, etc.
- Ability to identify areas for improvement and drive continuous improvement.
- Experience in driving overall service and ITIL optimization through close communication with other service delivery managers.

[Welcome Requirements]
- Experience working with industry-leading ITSM tool providers.
- Support desk experience
- Mentor or coaching experience

Holidays & Benefits

• Annual paid leave,
• Full weekly two-day system (Saturday / Sunday),
• Holidays, year-end and new year holidays,
• Condolence leave
• Child care and Family care leave
• insurance: health,
• welfare pension, employment and workers' compensation insurance
• system: asset-building savings and defined contribution pension and cafeteria plan (choice corporate members welfare services)

Company Description

The group is a global enterprise headquartered in India. The group operates in more than 100 countries across six continents with a mission 'To improve the quality of life of the communities we serve globally, through long-term stakeholder value creation based on Leadership with Trust'​.
Sixty-six percent of the equity of  Sons, the promoter holding company, is held by philanthropic trusts, thereby returning wealth to society. The name has been respected in India for 150 years for its adherence to strong values and business ethics.
The companies of the group employ the best and finest, strengthened by a culture of ethics and integrity. Today we stand strong at 702,454 employees.