Technical Support Specialist

Job Description

Appealing points:

• Work on complex, high-impact technical issues while collaborating closely with development teams to drive real product and process improvements.
• Opportunity to grow as a technical leader by mentoring junior team members and contributing to training and knowledge sharing.
• Bilingual role with native-level Japanese and English, offering exposure to enterprise environments, client interaction, and global documentation standards.

Annual Salary: 4 million and above

Responsibilities:

• Handle complex technical issues and provide advanced troubleshooting.
• Collaborate with development teams for bug fixes and enhancements.
• Mentor junior team members and assist in training.
• Analyze recurring issues and suggest process improvements.
• Ensure compliance with security and operational standards.

Job Qualifications:

• Proficiency in OS (Windows/Linux), networking, and enterprise tools.
• Strong analytical and diagnostic skills.
• Experience with ticketing systems and remote support tools.
• Native-level Japanese and English proficiency for documentation and client interaction.

Language Proficiency: Native Level Japanese (JLPT N) and Business Level English.

About Company

Since our founding in 1985, we have been developing our business centered on

general-purpose systems (mainframes) and open systems (Unix, Linux, Windows, etc.) with the aim of solving customers' problems.