Technical Specialist End User Collaboration Tokyo Job

Job Description

Position Name: Technical Specialist End User Collaboration Tokyo Job

Responsibilities:

• Management and administration of email gateway (Exchange Online Protection)
  • Creation and administration of Mail Flow rules and SPAM filtering
  • Performing message traces
  • Detection of quarantined emails
• Troubleshoot issues (e.g. mail flow/ SMTP message delivery, call drop/quality issue, Intune BYOD issues) under SLA
• Provides Global IT support; design, implementation, configuration, administration, maintenance, monitoring and troubleshooting of Messaging Infrastructure.
• Leads and participates in the development of processes and documentation for new areas of work or knowledge.
• Actively involved in platform automation and orchestration, both from a technical standpoint and a process point of view.
• Create and Implement Change Requests per Business requirement and incident/problem resolution.

Technical Specialist End User Collaboration Tokyo Job Qualifications:

• Have good English/Japanese communication skills.
• Experience of Azure AD, O365 tools (Exchange, Teams, SharePoint, OneDrive, Yammer etc.)
• Role based access control and Intune subscription management.
• Creating and managing teams’ policies, reading CQD logs and checking team status.
• Should have a good understanding on how to manage SharePoint Online environment including site permissions, storage management and audit logs.
• Implementing Intune MDM, MAM components and conditional access policies.
• License and user management in office 365 as well as Azure logs Intune endpoint management experience on physical devices with SCCM or Intune
• Should be able to create policies for App protection at least on mobile devices.
• Proficient in PowerShell scripting for all o365 modules.

Preferred Qualifications:

• Knowledge of Power Platform (PowerApps/Power BI/Power Automate) Provides support for administration, maintenance, monitoring and troubleshooting of current Cisco ESA/SMA (IronPort), other SMTP/OTP solutions and Email Gateways.
• Managing and monitoring email infrastructure for high availability and optimal performance.
• Monitoring and resolving issues related to Exchange mailboxes, message tracking, and transport logs
• Should be familiar with ITIL processes including Change/Problem/Service request and Incident management
• Able to easily adapt on a diverse working environment
• Preferable to have experience on Service Now ticketing tool

Company Description

This company is a leading international financial services group that helps people make their decisions easier and their lives better. With our global headquarters in Toronto, we operate as orgnizations across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving approximately 34 million customers worldwide, and over $1.3 trillion in assets under management and administration.