Customer Service Executive Yokohama Job

Job Description

Position Name: Customer Service Executive Yokohama Job

Annual Salary : 5 mil yen and above

Job Responsibilities:

Order Management

• Sales Order Entry & Processing
• Action Sales Orders by following step by step processes documented in client provided SOPs
• Respond to and resolve enquiries, complaints or requests via internal stakeholders, ensuring a high level of customer service is maintained.
• Monitor the order process to identify and explore opportunities to improve processes and customer experience, and Ensure contracts are price indexed and/or extended in line with relevant Terms & Conditions
• Deal Management

Post Deal booking customer service

• Provide provide advise our B2B Sales and Service teams on contracts that are outside of the normal processes.

Quote creation and quote support activities

• Ensure non-standard terms and conditions are approved and communicated
• Activation of Service & Lease Contracts
• Manage extension, upgrades and terminations of service contracts
• Invoice genration & presentment

応募資格：応募資格：

• Basic MS-Excel skills.
• Familiarity of MS office tools: outlook, internet
• Good writing and comprehension skills
• Experience in order Management/Contract/Quotes management or Tech Industry

Preferred Qualifications:

• A clear focus on superior customer service and continuous business performance improvement
• Experience in analysing performance metrics and managing proactively for continuous improvement
• Demonstrated capacity to apply statistical measures to workflows and performance monitoring
• Outstanding communication skills, both verbal and written
• Task and goal-orientated, with high energy levels and strong attention to detail
• Capable of prioritising issues, and working with a sense of purpose and ownership
• Analytical, with strong problem-solving skills

The role involves rotational shifts and includes weekend working as part of the rotation schedule

Japanese language : Japanese Native required and business level english required

Company Description

A leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability, and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.

[Measures against passive smoking]

No smoking indoors allowed

Designated smoking area