Service Desk Engineer

Job Description

Appealing Points:

• Opportunity to gain hands-on experience in ITIL-based service desk operations, including SQL-driven troubleshooting and data warehouse (DWH) operations
• Exposure to modern tools and platforms such as Power BI, Snowflake, and Informatica, with involvement in support application projects and operational improvements
• Collaborative environment working with customers and vendors, allowing you to strengthen communication, coordination, and teamwork skills

Annual Salary : 5 million yen and above

Job Responsibilities:

• Support support centered on ITIL-based service desk operations.
• Responding to inquiries (email, Teams)
• Responding to inquiries from users (number of inquiries per month: approximately 30)
• Responding to English by email (rare)
• Managing and promoting projects related to support apps
• Promoting projects in collaboration with customer representatives and related vendors
• Preparing test plans and conducting tests
• Responding to various application procedures
• Participating in weekly meetings
• Operation management of support systems
• Daily and monthly routine check
• Recovery in the event of a failure using SQL, initial investigation, DWH routine operation
• Supported systems: Web-based proprietary WF system, Power BI, Snowflake, Infomatica
• OS: Windows, Linux, iOS, Tools: MS Forms, Power Automate, Teams

Job Qualifications:

• Basic understanding of IT operation and support work Detailed ITIL qualifications are not required, but you must understand the flow of operational operations such as "inquiry response, primary fault response, and steady operation" and work accurately according to procedures and rules.
• Business system inquiry response skills Experience in responding to inquiries in business documents using email and Teams. Ability to organize user requests and properly cooperate with relevant parties (internal and vendors)
• Basic IT literacy Experience working in Windows/Linux environments. Understanding of the execution level of select/update/insert using existing SQL
• Attitude and skills required for work Those who can work independently. Those who value teamwork

Preferred Qualifications:

• Those who can actively communicate and coordinate with customers and related parties.
• Those who can actively grasp internal and external trends, learn and work on their own are welcome Experience in using target systems, OS, and tools

Languages : Business level japanese JLPT N2 and business level english.

Company Description

The group is a global enterprise headquartered in India. The group operates in more than 100 countries across six continents with a mission 'To improve the quality of life of the communities we serve globally, through long-term stakeholder value creation based on Leadership with Trust'​.

Sixty-six percent of the equity of  Sons, the promoter holding company, is held by philanthropic trusts, thereby returning wealth to society. The name has been respected in India for 150 years for its adherence to strong values and business ethics.

The companies of the group employ the best and finest, strengthened by a culture of ethics and integrity. Today we stand strong at 702,454 employees.