Technical Lead

Job Description

Appealing Points

• Be a ServiceNow Expert in a Global Setting! Lead the end-to-end design, development, and implementation of multiple ServiceNow modules including ITSM, ITOM, and GRC, driving platform excellence.
• Cutting-Edge Development with Modern Tools and Practices! Utilize your skills in JavaScript, AngularJS, HTML, and CSS to build custom widgets, workflows, and automation aligned with best practices and agile methodologies.
• High-Impact Client-Facing Role! Engage directly with clients to gather requirements, deliver tailored solutions, and ensure customer satisfaction while improving IT service quality and efficiency.

Annual Salary : 6 million yen and above

Responsibilities:

• Serve as a subject matter expert to the ServiceNow platform team responsible for analysis, design, development and implementation of modules and application on ServiceNow platform
• Support the configuration of application including, but not limited to Service Catalog, Service Portal, Incident, Change, Problem, Knowledge, Release, Asset Management, Configuration Management (CMDB), Project & Portfolio (PPM), ITBM, Governance, Risk, Compliance (GRC) and Reporting / Performance Analytics
• ServiceNow wizard for maturing platform capabilities and automating administrative tasks such as management of users, groups and roles.
• Help transform business and technical requirements into implementation plans; Document requirements, develop technical specifications, maintain architecture / integration documentation
• Works with product team to ensure user stories are developer-ready, easy to understand, and testable
• Formulate testing approach, develop test cases, and deploy code into Production in defined releases
• Formulate and socialize development best practices within ServiceNow, utilize studio and team development features within ServiceNow to maximize productivity and effectiveness.

Job Qualification:

• 6+ years of experience in the field of IT Service Management and Transformation services.
• 3+ years of ServiceNow experience which involves design, implementation and management, good understanding of ITIL processes for application.
• Client interaction and project delivery handling while maintaining a high degree of customer relationship and satisfaction. 
• Certified in: 
  • Certified Service Now Administrator 
  • Certified Implementation Specialist 
  • ITIL V3 Foundation 
• IT Service Management (ITSM) based on ITIL best practices
• ITIL Service processes of Incident, Problem, Change, Release, Request fulfillment, Configuration Management and Service Desk function. 
• Clear understanding of process-centric IT, the interaction of human-based and system-based processes and business events, and Service Management best practices
• Excellent consulting skills - Requirements gathering and problem-solving methods, Communication and presentation skills and Client management
• Integration of ServiceNow with other applications & toolsets
• Extensive experience in creating custom Widget using html, CSS, bootstrap , AngularJS etc
• Hands on and good understanding on Domain separation.
  • Java Scripting and Angular JS hands on experience
  • Create and modify workflows
  • Proven experience including full development lifecycle (requirements, design, build, test, deploy, support) and IT service delivery management experience
• Experience of working in an agile environment

Language Skills: Bilingual level N2(Japanese and English), Japanese Native preferred

About Company

This company has been certified as the “best employer” in 2020 by the “Top Employers Institute” which recognizes outstanding employers.
A global leader in consulting, technology, outsourcing, and next-generation services. With approximately 180,000 employees worldwide, the company helps clients in more than 50 countries stay ahead of the competition. Through the co-creation of innovative solutions, they help companies transform and thrive in an ever-changing world.

[Measures against passive smoking]
No smoking indoors allowed
Designated smoking area