L1 Support for End User Migration

Job Description

Appeling Points :

• Opportunity to gain hands-on experience in onsite IT device migration projects and strengthen desktop support skills in a practical environment
• Exposure to a wide range of end-user support tasks including L1 troubleshooting, Outlook issue resolution, and shared drive mapping support
• Work collaboratively with global remote migration teams, enhancing communication, coordination, and IT operations experience

Annual salary : 8 Million yen and above

 Job Qualification

• Provide onsite presence and coordinate with remote migration teams during scheduled device migration windows
• Perform basic desktop support activities to assist users during laptop/desktop migration
• Assist end users with device login, credential validation, and first access post migration
• Provide physical console access, rebooting, and power cycling of devices as instructed by remote engineers
• Perform basic physical troubleshooting including power, cabling, and port level checks
• Verify that migrated devices are accessible and functional for end users post migration.
• Identify, document, and escalate migration related issues to the appropriate remote support teams.
• Support immediate post migration hyper care and ensure unresolved issues are addressed
• Adhere to site security, safety policies, and follow defined migration runbooks and escalation paths.
• Experience in mapping the shared drives and troubleshooting outlook issues
• L1 troubleshooting of user profile issues

Japanese languages : Fluent japanese Level (JLPT N1) and business level english

About Company:

IT Services business, has merged to form a leading $500M publicly listed Enterprise Digital and IT Services company. As part of the multibillion dollar diversified The CK Group, with its 10,000 employees, is committed to continuing our 150 year heritage of building sustainable communities. it combines the power of domain, enterprise and digital technologies to reimagine business processes for customers and their ecosystem.