IT Infrastructure Bridge Engineer

Job Description

Appealing points:

• Opportunity to work as a key bridge between Japanese stakeholders and global IT teams, gaining strong international exposure
• Hands-on involvement in enterprise-level infrastructure, patch management, and ITSM processes in a structured environment
• Chance to develop bilingual (Japanese–English) communication expertise while working closely with senior stakeholders and cross-functional teams

Annual Salary: 6 Million and Above

Job Description:

• We are looking for a Bridge Engineer who will act as a critical liaison between a Japanese IT team (Japanese-speaking only) and India-based IT Subject Matter Experts (SMEs) specializing in Patch Management and IT Infrastructure. The role requires strong bilingual communication skills (Japanese & English), solid IT infrastructure understanding, and the ability to translate technical intent, risks, and decisions accurately across teams — not just language, but context and expectations.

Job Responsibilities:

Communication & Coordination:

• Act as a single point of contact between Japanese IT stakeholders and offshore Patch Management SMEs
• Facilitate meetings, workshops, and daily coordination calls by providing real-time bilingual support (Japanese ↔ English)
• Translate technical discussions, action items, risks, and decisions accurately and contextually
• Prepare and maintain bilingual documentation (meeting minutes, procedures, status updates, runbooks)

Technical & Delivery Support:

• Support Patch Management activities across servers, OS, middleware, and infrastructure components
• Help Japanese stakeholders understand: o Patch schedules and rollout plans o Risk assessment and impact analysis o Dependency management and rollback strategies
• Help offshore SMEs clearly understand Japanese-side constraints, approvals, and operational practices

Governance & Process Alignment:

• Ensure communication aligns with Japanese IT governance, change management, and approval processes
• Support ITSM processes such as Incident, Problem, Change, and Release Management
• Assist in coordinating with SOC, Security, Operations, and Application teams where required

Job Qualification:

• 5–8 years of overall IT experience
• Prior experience working in:
• Infrastructure operations
• IT service management
• Cross-border or offshore-onshore delivery models
• Experience working with Japanese clients or Japan-based IT teams is highly preferred

Technical Skills

• Strong understanding of IT Infrastructure, including:
• Windows / Linux servers
• Patch Management processes
• Basic networking, security, and middleware concepts
• Familiarity with enterprise IT environments, preferably in banking or regulated industries

Good to Have:

• ITIL / ITSM certification (ITIL v3 or v4 preferred)
• Any infrastructure or OS-related certifications (Windows, Linux, Cloud, Security)
• Project coordination or service delivery certifications are a plus

Soft Skills & Attributes

• Strong listening and interpretation skills (technical + cultural)
• Ability to bridge gaps in expectations, not just language
• High attention to detail and documentation discipline
• Calm and structured communicator, especially in high-impact or incident situations
• Comfortable working with senior Japanese stakeholders

Langauge Skills: Business Level Japanese(JLPT N2) and Business Level English

Company Description

We're a trusted partner in Digital Engineering and Enterprise Modernization, leveraging deep technical expertise to help clients stay ahead. Our solutions empower clients to outpace competition. Partnering with industry leaders worldwide, including top US companies and banks, we drive innovation across Healthcare and Life Sciences; Banking, Financial Services, and Insurance; Software and Hi-Tech; and Emerging Verticals.