L2 Application Support Engineer

Job Description

Appealing Points:

• Advanced L2/L3 technical ownership across complex systems Handle deep triage and remediation for C/C++-centric products spanning applications, databases, and large-scale factory integrations.
• Direct collaboration with Engineering for root-cause fixes Perform in-depth log and trace analysis, reproduce defects, and package clear diagnostics for code-level remediation with Engineering teams.
• High-impact role in major incidents and knowledge leadership Lead or co-lead I1/I2 incidents, deliver executive-level updates, mentor L1 teams, and drive KB, automation, and AI-driven support improvements.

Annual salary: 6 million yen and above

Responsibilities

• Deliver advanced triage and remediation for AGS SIM‑stack issues spanning application, database, and integrations; develop quick scripts/fixes under governance and coordinate with Engineering for code‑level changes
• Analyse complex incidents from L1; perform deep log/trace analysis; replicate defects in standard environments.
• Identify whether resolution requires code/build/test; when yes, package for Engineering with clear diagnostics.
• Author short utilities/scripts (e.g., DB rollbacks) when permitted; validate and deploy hotfix workarounds.
• Lead or co‑lead I1/I2 technical workstreams on bridges; maintain exec‑level updates.
• Contribute significantly to KB/runbooks; mentor L1; propose automation/AI opportunities (30/60/90 plan inputs).

Job Qualification:

• 5–8 years in application/product support for C/C++ heavy products; working knowledge of Java a plus.
• Strong understanding of databases, message buses, and multi‑system factory integrations (~14 systems context).
• Scripting (Python/Shell/SQL), debugging, performance/throughput analysis; solid incident/problem management.
• Comfortable operating without direct customer environment access; excellent written/spoken comms.

Language Skills: Business level Japanese (JLPT N2) and Business level English

Holidays & Benefits

• Insurances
• Commuting allowance
• Business trip allowance
• Sports facilities and recreation facilities
• Educational training / Overseas training system (OJT)
• Group life insurance
• Casual clothes allowed (office casual)

Company Description 

One of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. 

Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. 

Headquartered in the U.S., this company is one of the Fortune 500 companies and is consistently listed among the most admired companies in the world.

 [Passive smoking measures]

Indoor smoking

Designated smoking area