Infrastructure Manager

Job Description

Appealing Points:

• Leadership role across infrastructure and security management with broad operational ownership.
• Enhance both technical and governance expertise through DR/BCP planning and process optimization.
• Drive team development and operational improvement to strengthen overall IT performance.

Salary: 9 million yen and above

Job Responsibilities:

• Overall IT Infrastructure Management:
  • Design, build, and operate servers, networks, and cloud environments (IaaS/PaaS/SaaS)
  • Ensure system availability, performance, and scalability
  • Standardize and optimize infrastructure (cost and performance)
  • Design and maintain Disaster Recovery (DR) and Business Continuity Planning (BCP)
• Security Team Management:
  • Develop and manage security policies and standards
  • Ensure governance and quality of network configurations, server settings, and authentication platforms
  • Establish and operate access control and log monitoring systems
  • Manage security incidents and drive preventive measures
• Help Desk Team Management:
  • Optimize workflows for handling internal inquiries and requests
  • Ensure fast and efficient responses in accordance with SLAs
  • Develop and maintain knowledge management and standardized response processes
  • Continuously improving end-user support quality
• Cross-functional Governance (Help Desk × Security):
  • Establish mechanisms to ensure that operations comply with security policies
  • Translate security team policies into help desk operational procedures
  • Strengthening collaboration and integrate operational processes across both teams
• Technical Training and Talent Development:
  • Provide infrastructure and security training to the help desk team
  • Promote understanding and adherence to technical standards and operational rules
  • Evaluate team members’ skills and develop training and development plans
• Project and Operations Management:
  • Plan and lead infrastructure-related projects (migration, upgrades, new implementations)
  • Manage budget, schedule, and resources
  • Drive continuous improvements (incident reduction, operational efficiency)
• Vendor and Contract Management:
  • Select, evaluate, and manage external vendors
  • Manage contracts and optimize costs
  • Maintain and improve service quality

Job Qualification:

• Hands-on experience in IT infrastructure (servers, networks, cloud)
• Knowledge of security and identity management (ID management, access control)
• Understanding of IT operations frameworks (e.g., ITIL)
• Project management experience
• Team management experience

Preferred Qualification:

• Leadership that balances technology and governance
• Ability to bridge operational (help desk) and strategic (security/infrastructure) perspectives
• Strong problem-solving and decision-making skills
• Mindset for standardization and optimization (eliminating dependency on individuals, improving operational efficiency)

Langauge Requirement: Fluent level Japanese

Company Description:

The company, an affiliate of an American investment company, offers low-rent rental housing services throughout Japan.
A clean office in the center of Minato Ward, with free drinks and amenities.
In addition, English is frequently used in the office, which is a perfect place for those who want to work in an international atmosphere.