Cross Functional Business Analyst

Job Description

Appealing Points:

• Opportunity to work in a bilingual, global environment Leverage both English and Japanese to bridge communication between business and IT teams.
• Hands-on experience with industry-leading ITSM tools Gain practical experience using ServiceNow and ITIL/ITSM best practices for continuous service improvement.
• Cross-departmental collaboration Engage in meaningful cross-functional projects, enhancing overall organizational efficiency and alignment.

Annual Salary : 8 million and above

Job Description

The Cross Functional Business Analyst will play a key role in bridging business needs with IT services, ensuring effective communication and collaboration across departments. The role involves analyzing business processes, identifying areas for improvement, and implementing ITIL/ITSM best practices using ServiceNow (SNOW).

Job Responsibilities:

• Collaborate with stakeholders to gather and analyze business requirements.
• Translate business needs into functional specifications and workflows.
• Support ITSM processes including Incident, Problem, Change, and Service Request Management.
• Utilize ServiceNow (SNOW) to implement and manage IT service workflows.
• Facilitate cross-functional meetings and ensure alignment between business and IT teams.
• Prepare documentation, reports, and presentations for stakeholders.
• Ensure compliance with ITIL standards and contribute to continuous improvement initiatives.

Job Qualification:

• Strong analytical and problem-solving skills.
• Experience with ITIL/ITSM frameworks and processes.
• Proficiency in ServiceNow (SNOW) platform.
• Excellent communication skills in both English and Japanese.
• Ability to work collaboratively in cross-functional teams.
• Familiarity with business process modeling and documentation.

Language Proficiency: Business level Japanes(N2)  and Business level english

About Company

This company is one of the largest IT consulting companies in Europe, with more than 200,000 employees based in locations in over 40 countries.

As a global leader in consulting, technology services and digital transformation, they were established in 2013 as a Japanese corporation of the world's leading IT consulting company at the forefront of innovation, and they offer a wide range of integrated services with the highest level of technology and abundant expertise.