CRM/MA System Design And Development

Job Description

Position Name: CRM/MA System Design And Development

Job Description:

• The role and mission of the Ocado Smart Platform (abbreviated as OSP) is to build an entire marketing system (starting from zero!) to maximise the CX experience.
• The role will be responsible for the development and implementation of the following systems.
• The department is in charge of all systems that make contact with users, such as MA, CRM and call centres.
• The mission is to consolidate user information and other data, improve the CX experience and create a system that can increase internal productivity.
• The development, design and operation of CRM (Salesforce zendesk) and MA systems (Salesforce Marketing Cloud).
• Development and operation of systems used in call centres.
• Design and development of various campaign systems and customer programmes (using waon points (point system))

Qualifications:

• Experience in CRM system development and operation (Salesforce zendesk or other packages).

Preferred Qualifications:

• Experience in the development and operation of MA tools and marketing systems.
• Experience in development and operation using Salesforce, Marketo, HubSpot, etc. is welcome.

Holidays and Benefits: 

• Annual holidays 120-125 days (including 20 days of long-term holidays)
• Annual paid leave available
• Other condolence leave available

About Company

This Company was established in October 2020 to embody the digital shift strategy. It is a group of experts that will bring innovation through the power of digital in the core business of retailing, and aims to be a company that can create new value for its customers.