Onsite Network Maintenance Engineer Bilingual

Job Description

Appealing Points

• Bilingual (English/Japanese) role with direct coordination between offshore L2/L3 teams and customer/site stakeholders
• Hands-on exposure to enterprise network technologies — LAN, WAN, WLAN, SD-WAN, and Cisco Meraki (MX/MS/MR) devices
• Structured, ITIL/ITSM-aligned work environment with clear escalation paths and skill development toward CCNA/CCNP-level expertise

Annual Salary - ¥6,000,000 and above 

Job Responsibilities

• Act as the local onsite network maintenance resource for customer sites, working under company direction
• Apply knowledge of DNS, DHCP, and AD; implement and document network configurations, policy deployments, and validation activities, including access control, authentication policies, and related testing
• Provide bilingual coordination in English and Japanese
• Perform hands-and-feet support including power cycling, cable patching, device checks, and visual inspection
• Support replacement wiring, structured cabling changes, labelling, port mapping, and post-replacement verification
• Assist offshore L2/L3 teams during troubleshooting, controlled cutover, validation, and hypercare activities
• Coordinate with site managers, customer IT teams, field partners, carriers, and OEM support teams for incident resolution
• Provide onsite support for LAN, WLAN, SD-WAN CPE, access switches, APs, routers, and related network equipment
• Support site surveys, physical readiness checks, rack/stack verification, equipment removal, and disposal coordination
• Record site observations, photos, port details, serial numbers, and closure evidence in agreed templates and ITSM tools
• Escalate risks, access constraints, safety issues, and unresolved incidents through defined internal and customer channels

Required Qualifications

• B.E. / B.Sc. / Diploma
• 6–8+ years of relevant experience
• CCNA & CCNP certification
• Hands-on experience in onsite network support, field maintenance, or enterprise network deployment
• Working knowledge of LAN, WAN, WLAN, SD-WAN, routing, switching, VLANs, cabling, and access layer troubleshooting
• Ability to support Cisco Meraki MX, MS, and MR devices under remote SME guidance
• Experience with rack/stack, patching, AP mounting support, device replacement, cabling checks, and port tracing
• Understanding of onsite change execution, rollback support, maintenance windows, and post-activity verification
• Ability to capture accurate site documentation, photos, asset details, and activity closure evidence
• Bilingual English and Japanese communication capability (mandatory where Japan-facing coordination is required)
• Ability to follow ITIL-aligned incident, problem, change, service request, and escalation processes
• Ability to update tickets, activity logs, closure notes, and evidence in ServiceNow or agreed ITSM tools
• Strong customer-facing communication with professional business etiquette across regional stakeholders
• Ability to coordinate calmly during critical incidents and maintenance windows
• Disciplined documentation, timely escalation, and attention to onsite execution quality
• Willingness to work in onsite, dispatch, and approved 24x7 support models

Preferred Qualifications

• Experience with vendor, carrier, OEM, and field partner coordination for onsite call closure

Language Required - Fluent level Japanese (mandatory), Chinese and English capability is preferred

About Company

A leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability, and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.

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