Network Engineer

Job Description

Appealing Points:

• Work on enterprise network infrastructure, supporting LAN, WLAN, SD-WAN, Cisco Meraki MX/MS/MR, routers, switches, and access points across customer sites.
• Gain hands-on field engineering experience, covering device replacement, structured cabling, rack/stack activities, site surveys, cutovers, validation, and troubleshooting.
• Collaborate in a global, bilingual environment, coordinating with Japanese and English-speaking customers, offshore L2/L3 teams, carriers, vendors, and OEMs during critical incidents and maintenance activities.

Annual Salary: 6 Million Yen and above

Job Responsibilities:

• Act as the local onsite network maintenance resource for customer sites under Client direction.
• Knowledge of DNS, DHCP, AD, Implement and document network configurations, policy deployments, and validation activities, including support for access control, authentication policies, related network configurations, and testing.
• Provide bilingual coordination in English and Japanese; Japanese, and English capability is strongly preferred.
• Perform hands-and-feet support, including power cycling, cable patching, device checks, and visual inspection.
• Support replacement wiring, structured cabling changes, labelling, port mapping, and post-replacement verification.
• Assist offshore L2/L3 teams during troubleshooting, controlled cutover, validation, and hypercare activities.
• Coordinate with site managers, customer IT teams, field partners, carriers, and OEM support teams for incident resolution.
• Provide onsite support for LAN, WLAN, SD-WAN CPE, access switches, APs, routers, and related network equipment.
• Support site surveys, physical readiness checks, rack/stack verification, equipment removal, and disposal coordination.
• Record site observations, photos, port details, serial numbers, and closure evidence in agreed templates and ITSM tools.
• Escalate risks, access constraints, safety issues, and unresolved incidents through defined Client and customer channels. ·

Job Qualifications:

• Hands-on experience in onsite network support, field maintenance, or enterprise network deployment.
• Working knowledge of LAN, WAN, WLAN, SD-WAN, routing, switching, VLANs, cabling, and access layer troubleshooting.
• Ability to support Cisco Meraki MX, MS, and MR devices under remote SME guidance.
• Experience with rack/stack, patching, AP mounting support, device replacement, cabling checks, and port tracing.
• Understanding of onsite change execution, rollback support, maintenance windows, and post-activity verification.
• Ability to capture accurate site documentation, photos, asset details, and activity closure evidence.
• Bilingual English and Japanese communication capability is mandatory where Japan-facing coordination is required.
• Multilingual Japanese, Chinese, and English capability is preferred for regional site coordination across Japan and China.
• Process & Tools · Follow ITIL-aligned incident, problem, change, service request, and escalation processes.
• Update tickets, activity logs, closure notes, and evidence in ServiceNow or agreed ITSM tools.
• Follow approved site access, maintenance window, change approval, and health and safety procedures.
• Vendor, carrier, OEM, and field partner coordination for onsite call closure. ·
• Behavioral Skill · Strong customer-facing communication with professional business etiquette across regional stakeholders.
• Ability to coordinate calmly during critical incidents and maintenance windows.
• Disciplined documentation, timely escalation, and attention to onsite execution quality.
• Willingness to work in onsite, dispatch, and approved 24x7 support models.

Language Proficiency: Business Level Japanese (JLPT N2) and Business Level English

Company Description

A leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability, and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.
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