Salesforce Agentforce Consultant

Job Description

Appealing Points:

• Work on cutting-edge AI-driven customer service solutions using Agentforce and Einstein AI to transform contact center operations.
• Opportunity to design scalable, end-to-end Service Cloud implementations with real business impact and innovation.
• Exposure to advanced technologies like conversational AI, automation, and Data Cloud integrations in a collaborative Agile environment.

Annual salary : 10 Million yen and above

Job Responsibilities:

• Design and configure Salesforce Agentforce and Service Cloud solutions for service and contact center use cases
• Collaborate with client stakeholders to define agent workflows, automation, and AI‑driven enhancements
• Configure Service Cloud capabilities such as:
• Case Management
• Omni‑Channel
• Knowledge
• Salesforce Flows
• Implement and optimize AI‑assisted agent features including:
• Case and conversation summarization
• Recommended responses
• Productivity enhancements
• Work closely with Infosys architects, developers, and integration teams to ensure scalable and secure solutions
• Support testing, deployment, and post go‑live hyper‑care activities
• Maintain configuration documentation and ensure compliance with responsible AI and data governance standards
• Contribute to reusable assets, accelerators, and best practices within the Infosys Salesforce Practice 

Job Qualifications:

• 5+ years of experience in Salesforce Service Cloud implementations
• Hands‑on experience or strong exposure to Salesforce Agentforce / Einstein AI
• Strong understanding of contact center operations and customer service workflows
• Experience delivering solutions in Agile or SAFe environments
• Strong communication skills to articulate AI and automation concepts to business users

Preferred Qualifications:

• Salesforce Service Cloud Consultant certification
• Experience with chatbots, virtual agents, or conversational AI platforms
• Exposure to Salesforce Data Cloud integrations

Language: Business -level Japanese (JLPT N2) and Business-level English

Company Description:

We are a technology-led software services company that fulfils technology companies' software product development needs worldwide. As a trusted partner of today’s enterprises, we build software solutions for the future. We aim to understand our customers' needs and aspirations to deliver software that aligns with their vision. We are passionate about creating future-ready software focusing on superior user experience and ultimate simplicity.

Specializing in mobile, web, and cloud-based software development services across various industry verticals, we cater to customers globally. We focus on developing next-generation software products that require a deep understanding of communication networks, operating system internals, device diversity, and critical system resources. Our core strength lies in combining these engineering environments to create cutting-edge software solutions.