Multimedia Lead Engineer

Job Description

 Appealing Points:

• Lead and mentor a multimedia support team while managing end-to-end audiovisual and videoconferencing operations
• Gain hands-on experience with the latest AV technologies while supporting live events, executive meetings, and conferences
• Drive process improvements, user training, and operational efficiency to enhance overall user experience and service quality

Annual Salary: 8 million yen and above

Job Qualification:

• Team Leadership: Lead and mentor a team of Multimedia Support Engineer, ensuring efficient and effective support operations.
• Audiovisual and Videoconference Technology Management: Oversee the setup, testing, maintenance, and operation of audiovisual, videoconference and digital signage equipment.
• Technical Support: Provide advanced technical support for audiovisual and videoconference systems, including troubleshooting and resolving complex issues.
• Preventive Maintenance: Conduct regular preventive maintenance checks and ensure all audiovisual equipment is in optimal working condition.
• Reporting: Prepare and present monthly reports on room usage, equipment maintenance, and preventive maintenance schedules.
• Process Improvement: Maintain and improve processes for troubleshooting, customer issue resolution, and asset management.
• User Training and Consultation: Provide consultation and training to end users on multimedia technologies and best practices.
• Event Support: Facilitate the smooth operation of live events, executive meetings, and conferences by managing audiovisual systems and addressing technical issues promptly.
• Technology Updates: Stay updated with the latest audiovisual and videoconference technologies and implement new solutions as needed.

Language Proficiency: Business level Japanese (JLPT N2) and Business Level English.

Company Description

Our Client has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe, and the Middle East. We are ranked #43 on the Fortune 500 list for 2018. With over 150 years of experience, the companies offer life, accident and health insurance, retirement, and savings products through agents, third-party distributors such as banks and brokers, and direct marketing channels. Our name is recognized and trusted by approximately 100 million customers worldwide, and we serve more than 90 of the top 100 FORTUNE 500 companies in the United States.