L2 Technical support Engineer

Job Description

Appealing points: 

• Work with advanced and diverse network technologies Gain hands-on experience with LAN/WAN (BGP, OSPF, MPLS), Wireless, IoT, CDN, and EMM while resolving complex, high-level technical issues.
• Customer-facing, global support role Act as an escalation point for Tier 2 issues, collaborate with vendors, and directly impact customer satisfaction using both business-level English and Japanese.
• Strong career development and technical leadership opportunities Serve as a subject matter expert, support root cause analysis, and mentor junior engineers, enabling both technical and leadership growth.

Annual Salary: 7 Million and above

Job Qualification: 

• Basic Telecom,  MS-Office, ATT Products, Networks Fundamentals, Network Design Level 1 and 2
• Excellent written and verbal skills in English (CEFR B2 and above)
• Technical Support serving as escalation resource to resolve complex issues with the following products; Enterprise Mobility Management (EMM) Content Delivery Network (CDN) and IoT SmartCities. Works directly with customers to resolve trouble tickets escalated from Tier 2. Escalates issues to Tier 4 vendors as appropriate. Ensure customer satisfaction through timely resolution of escalated issues. Internet Protocols (HTTP, DNS, TCP/IP, ICMP), Internet Components (routers, proxies, gateways, servers), Technical Support, Customer Facing, Troubleshooting Skills
• Should have strong networking background
• May monitor and train junior engineers and act as subject matter experts for customer and AT&T organizations
• Determine feasibility of technical solutions. Assist in root cause determination of network and related problems
• Should have knowledge of Lan protocols like STP, RSTP, DTP, VTP, HSRP, VRRP etc
• Should have knowledge of WAN protocols like EIGRP, OSPF and BGP. Should have good and working knowledge of MPLS
• Should have knowledge of Wireless, including Controllers based Access Points
• Mandatory Skill: L2, L1 Support, networking domain. CCNA is not mandatory but plus

Language Skills: Business level Japanese and Business level English 

Company

This company is a leading foreign-affiliated solutions and services provider in the information, communications, and technology (ICT) industry. With more than 130,000 employees in 90 countries, they provide innovative IT solutions to nearly 1000 global customers, including Fortune 500 companies.

【Measures against passive smoking】

No smoking indoors allowed