Applications L2 Operations Engineer

Job Description

Appealing points: 

• Opportunity to work with cutting-edge technologies: Utilize a broad range of modern technologies including Email/ACS/IoT platforms, Kubernetes, Kafka, Prometheus, and distributed systems to deepen technical expertise.
• High impact role with strong growth potential: Drive system reliability, performance optimization, root-cause analysis, and automation (CI/CD), taking ownership of mission-critical services and expanding your SRE/DevOps skill set.
• Collaborative and cross-functional environment: Work closely with development, QA, partners, and vendors, contributing to new feature design and system improvements in a dynamic, globally oriented team.

Annual Salary: 7 Million and above

Responsibilities

• Provide Level 2 support for Email/ACS/IOT products, troubleshooting and resolving technical issues related to HTTP(S), SMTP, SOAP/XML and similar protocols.
• SME support for Ticket/Problem/Change/Incident/Configuration Management
• Ensure System health and service reliability with measure/optimize system alarms, alerts, KPIs and utilization
• Monitor and troubleshoot Email/ACS/IOT related incidents to identify the root cause and ensure swift and effective resolution.
• Perform regular technical analysis/audit to ensure the optimization and quality of the services.
• Collaborate with development teams to design, review, and implement new features
• Collaborate with internal teams, partners, and vendors to resolve escalated technical issues and implement corrective actions.
• Proactively identify and address potential performance bottlenecks, reliability risks, and scaling challenges.
• Operate the various environment used by Dev, QA, production for 24*7 availability and manage system health
• Conduct thorough post-incident reviews (post-mortems) to identify root causes, implement corrective actions, and prevent recurrence.
• Maintain Technical Documentation to improve operational efficiency.
• Develop and implement automation for infrastructure provisioning, configuration management, deployment pipelines (CI/CD), and operational tasks.
• Build and maintain tools to improve developer productivity, system observability, and operational efficiency.
• Willing to be part of an on-call shift rotation pool
• Available to work occasionally during out of business hours, nights and weekends to provide support for urgent issues or scheduled maintenance

Job Qualification: 

• Years of Experience: 7 10 Years
• Minimum of 8+ years of relevant experience in engineering and operations Site Reliability Engineering, DevOps,
• Hands on with Email, ACS (Auto Configuration Service), IOT solutions L2 operations
• Hands on with Email, ACS (Auto Configuration Service), IOT solutions L2 operations hosted on cloud (Axigen/Titan Email, Ginie ACS etc. is preferred)
• Experience with monitoring tools, troubleshooting techniques, and performance analysis.
• Team spirit; strong communication skills to collaborate with various stakeholders
• Good time-management skills, self-starter, able to work on their own
• Intermediate Japanese Proficiency for both conversation and literacy (Good to have)
• Certifications-CKA, CKAD (Preferred)

TECH SKILLS:

• Experience with specific distributed systems technologies (e.g., Kafka, Elasticsearch).
• Hands on Kubernetes, Docker, GitHub, Jenkins, logging and metrics, Prometheus, Kibana, Grafana
• IPV6, IPV4, DNS, Load Balancing concepts, Networking concepts
• Linux, SQL/NOSQL Database
• Basic Telecom knowledge such as 4G, 5G, RAN and CORE

Language Skill: No Japanese and Business level English 

Company

This company is a leading foreign-affiliated solutions and services provider in the information, communications, and technology (ICT) industry. With more than 130,000 employees in 90 countries, they provide innovative IT solutions to nearly 1000 global customers, including Fortune 500 companies.

【Measures against passive smoking】

No smoking indoors allowed