ServiceNow Business Analyst

Job Description

Appealing points: 

• Opportunity to act as a strategic bridge between business and IT: Engage in end-to-end ServiceNow initiatives—from requirements analysis to ITSM development and optimization.
• Hands-on experience with advanced ServiceNow capabilities: Enhance expertise with Flow Designer, Orchestration, reporting, dashboards, and Performance Analytics in real-world projects.
• Leverage Japanese language skills in a client-facing role: Lead communication with Japanese stakeholders while collaborating with global technical teams for successful delivery.

Annual Salary:5 Million and above

Responsibilities

• Work with business stakeholders to understand their needs and map them to ServiceNow solutions. Understands little design on ITSM and other key ServiceNow modules (if appliable).
• Roles include ServiceNow ITSM Development, Configuration, Integration, and Business Analysis

Job Qualification: 

• Analyze existing business workflows and identify opportunities for automation and process improvement using ServiceNow Flow Designer, Orchestration
• Develop clear user stories, functional specifications, and process documentation that guide the development and configuration of ServiceNow applications.
• Act as the liaison between business users and technical teams, ensuring that requirements are translated into actionable technical solutions.
• Coordinate and participate in UAT (User Acceptance Testing), ensuring the functionality meets business requirements and is free of critical defects. Also participate in any testing as part of Tester.
• Support in change management activities, assist in user training, and provide documentation for new features and processes in ServiceNow.
• Develop and configure reports, dashboards, and Performance Analytics widgets within ServiceNow to help stakeholders make data driven decisions
• Japanese Lingual Skill as a critical requirement for client communication and delivery.

Language Skills: Native level Japanese (N and above) and Business level English 

Company

This company is a leading foreign-affiliated solutions and services provider in the information, communications, and technology (ICT) industry. With more than 130,000 employees in 90 countries, they provide innovative IT solutions to nearly 1000 global customers, including Fortune 500 companies.

【Measures against passive smoking】

No smoking indoors allowed