AV Desktop Support

Job Description

Appealing Points:

• Diverse Technical Challenges: Engage in hands-on support for cutting-edge AV systems (Crestron, Extron, Teams Rooms), hardware troubleshooting, and basic networking, offering continuous learning and professional growth.
• Client-Facing Impact: Be the trusted onsite expert and first point of contact, where your communication skills and customer-first mindset directly enhance user experiences across dynamic work environments.
• Global Collaboration, Local Expertise: Work during local business hours in a role that values bilingual proficiency, allowing you to apply your technical and language skills in a culturally aware, globally connected support network.

Annual salary: 9 Million and above

Qualification:

• Experience : 2+ years
• Resident Technicians: 4+ years of experience; expertise in AV systems, hardware support, and network troubleshooting.
• Dispatch Technicians: 2+ years of experience; capable of troubleshooting diverse technical issues across locations.
• We have to work during local business hours of that specific location. Expertise on local language with English written and communication expertise
• Experience with troubleshooting and managing AV systems (Crestron, Extron, Teams Rooms).
• Strong communication skills, with a customer-focused approach to resolving issues.
• Ability to adapt to evolving environments, displaying flexibility and innovation in service delivery.
• Provide first-level onsite support for hardware, AV systems, device management, and basic networking.
• Act as the primary point of contact for onsite support, including issue registration, classification, and restoration of failed IT services.
• Collaborate with internal teams to ensure seamless ticket dispatch and support across various service areas.
• Exhibit superior customer service by effectively communicating and assisting clients, while promoting a positive user experience.
• Manage and troubleshoot Laptops, Desktops devices, AV setups (Extron, Crestron), and conference room equipment, ensuring functionality during events.
• Contribute to AV event support, assisting with setup, troubleshooting, and post-event shutdown.
• Maintain inventory of devices, spare parts, and equipment, ensuring timely replacements and repairs.
• Certifications: CompTIA A+, CTS (Certified Technology Specialist), Azure Fundamentals, or equivalent.

Language Skills: Business level Japanese (JLPT N2) and Business level English

Company Description:

A leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability, and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.

[Measures against passive smoking]

No smoking indoors allowed

Designated smoking area