Service Operations or Customer Support

Job Description

Appealing Points:

• Play a key role in improving service quality and optimizing operations for core products! Take initiative in identifying issues and driving improvements across service operations.
• Leverage data-driven decision-making to lead practical and measurable process enhancements! Use tools like Excel and BI platforms to monitor KPIs and implement impactful changes.
• Work in a fast-paced startup environment with autonomy and access to modern tools like Zendesk and Salesforce! Expand your experience with cloud-based support tools and workflow automation systems.

Annual Salary: 7.5 Million and Above

Job Description:

You will be a core member responsible for optimizing business processes and improving quality in the service operations of main products.

Job Qualification:

• Service operation experience (5+ years)
• Practical experience in technical support, customer support, inventory management, etc.
• Concrete results in process optimization and efficiency improvement
• Experience coordinating with related departments and collaborating on cross-sectional projects
• Problem-solving and improvement drive
• Ability to identify problems and analyze causes based on data
• Experience in planning and implementing improvement measures
• Proven track record of improving business quality through the PDCA cycle
• Customer service and data utilization experience
• Experience in producing results through customer support and technical support
• Experience in business analysis using Excel, BI tools, etc.
• Experience in KPI monitoring and implementing improvement actions

Preferred Skills

• Experience launching services at a startup/rapidly growing company
• Experience implementing and operating cloud/SaaS-based customer support tools (such as Zendesk) and remote monitoring platforms ・
• Knowledge and implementation experience of workflow automation
• Knowledge of CRM tools such as ServiceNow and Salesforce

Japanese Language Skills: Native level Japanese and English not required

Company Description

it is accelerating the development and implementation of small-scale decentralized water recycling systems through collaborative trials with government and local authorities.