DMS Technical Lead in IT Management and Finance

Job Description

Appealing Points:

• Take on a key sub-lead role managing multi-shift operations while acting as the primary bridge between customers, vendors, and internal teams
• Gain end-to-end exposure across incident handling, operational improvement, documentation, and infrastructure support, enhancing both technical and problem-solving skills
• Contribute beyond operations by supporting project management, driving service improvements, and influencing overall service strategy and business outcomes

Annual Salary : 5 million yen and above

Job Responsibilities:

• In the DMS (PRISM) L1.5 Trouble Response Desk Consolidation, manage the activities of multi-shift teams and be responsible for communication with customers in the field.
• Receive contact with alerts detected by the customer's L1 operations team by phone, and follow the steps to do the following.
  • Request to execute procedures to the L1 team
  • Escalate to customers
  • Request investigations from vendors
  • Issue invoices for various requests related to investigation and correction work
  • Improve operational documentation
  • DMS Working as a sub-lead
• Managing the DMS (PRISM) operation team
• Bridging the DMS (PRISM) operation team with customers
• Suggesting improvements related to DMS (PRISM) operation
• DMS (PRISM) PM support in preparing and submitting periodic activity reports related to operations
• PM support in formulating TCS service strategies and proposing them to customers

Job Qualifications:

• Experience in operation or maintenance
• Experience in improving operation operations
• Experience in infrastructure operation (basic knowledge of Linux/Windows OS, DB, M/W)
• Experience in responding to failures
• Ability to understand system design documents and operation design documents
• Experience in communication and negotiation with customers and related vendors
• Experience in managing in-house members and controlling in-house BP

Preferred Qualifications:

• Experience in system introduction, development, and operation projects in the financial industry
• Proactively picking up tasks and tasks, Be able to take improvement actions on your own in response to issues
• Be able to influence the behavior and behavior of other members with your own behavior and behavior.

Languages :

• Japanese: Business level or higher (equivalent to JLPT N1/N2)
• English: Reading and writing required; business-level speaking ability preferred

Company Description:

The group is a global enterprise headquartered in India. The group operates in more than 100 countries across six continents with a mission 'To improve the quality of life of the communities we serve globally, through long-term stakeholder value creation based on Leadership with Trust'​.

Sixty-six percent of the equity of  Sons, the promoter holding company, is held by philanthropic trusts, thereby returning wealth to society. The name has been respected in India for 150 years for its adherence to strong values and business ethics.

The companies of the group employ the best and finest, strengthened by a culture of ethics and integrity. Today we stand strong at 702,454 employees.