L1/ Technical Support - AWS Network Engineer

Job Description

Appealing points: 

• Gain hands-on experience managing and monitoring AWS cloud environments with exposure to EC2, IAM, S3, and security operations.
• Work in a 24/7 enterprise support environment as a key SPOC, collaborating with global L2/L3 teams and stakeholders.
• Build strong expertise in incident management, cloud monitoring, Windows server operations, and ITIL-aligned support processes.

Annual Salary: 5 Million yen and above

Job Qualification: 

• Monitoring & L1 Support
• Act as a Single Point of Contact (SPOC) for L1 monitoring and support activities across AWS hosted environments.
• Perform 24/7 monitoring using approved monitoring and SIEM tools.
• Work on alert triaging, notification updates, and security incidents based on severity and business impact.
• Monitor health, availability, and utilization of AWS EC2, Windows OS, and basic network related issues.
• AWS & Windows EC2 Operations
• Perform Windows/OS updates on servers on AWS EC2 instances as per approved change requests, SOPs, and maintenance schedules.
• Monitor and troubleshoot basic Windows OS performance issues (CPU, Memory, Application availability).
• Perform routine patch management for Windows OS upgrades and OS hardening activities.
• Monitor AWS cloud infrastructure including EC2 instances, snapshots, and storage volumes.
• Security & Compliance Operations
• Monitor and review security, compliance, and access control policies defined by the customer and organization.
• Log analysis and event correlation using monitoring tools.
• Assist in vulnerability assessment activities.
• Support & Incident Management
• Coordinate with L2/L3 technical teams for escalations.
• Perform basic troubleshooting using AWS/Windows servers and change related tasks in the ticketing system.
• Document incident details, actions taken, resolutions, and share updates with stakeholders.
• Participate in daily operations calls and share monitoring dashboards.
• Resolve basic issues related to AWS cloud services with clear incident notes, logs, and troubleshooting details.
• Work on ticketing tools such as ServiceNow or customer approved platforms.
• AWS Operations (Basic)
• Monitor AWS cloud services, especially EC2, security groups, and snapshot/AMIs.
• Monitor resources such as alarms, logs, CPU usage, and network.
• Create IAM users and assign roles with approved permissions.
• Perform basic S3 management activities.
• Work on ticket creation, triaging, and updating stakeholders.
• Incident lifecycle management including communication lifecycle (ITIL aligned).

Technical Skills:

• AWS Cloud Monitoring and Alerts
• Basic Windows Server Monitoring
• Good communication skills in English & Japanese
• Basic networking knowledge
• Experience in Cloud / IT Helpdesk / Technical Support or related fields

Language Skills: Conversational level Japanese (N3 and above) and Business level English 

Company:

This company is a leading foreign-affiliated solutions and services provider in the information, communications, and technology (ICT) industry. With more than 130,000 employees in 90 countries, they provide innovative IT solutions to nearly 1000 global customers, including Fortune 500 companies.

【Measures against passive smoking】

No smoking indoors allowed