Technical Support Advisor

Job Description

 Appealing Points:

• Play a key role in ensuring customer success by solving technical challenges and building trusted relationships.
• Gain hands-on experience with cutting-edge SaaS platforms, BI tools, and data technologies.
• Opportunity to collaborate with global teams, continuously develop technical expertise, and contribute to service excellence.

Annual Salary: 6 Million yen and above

Job Description:

• Engage with customers to resolve issues, build trust, and provide exceptional service.
• Propose effective solutions to customer issues with flexible thinking
• Continuously improve your knowledge of the Company platform to ensure high-quality responses
• Maintain ongoing and timely communication until customer support cases are resolved
• Monitor KPIs such as customer satisfaction and average resolution time and take steps to improve them
• Work shifts including nights and holidays and manage tickets
• Work with the head office team to address high priority projects
• Reproduce and analyze customer issues in an in-house environment

Job Qualifications:

• Bachelor's degree in a technical field such as computer science, mathematics, or statistics, or 3-5 years of related work experience
• SQL experience
• Ability to build trust and communicate to meet customer needs
• 1-3 years of technical support experience in SaaS applications
• Flexibility and ability to adapt to rapid change

Preferred Qualifications:

• Knowledge and experience of BI tools, relational databases, ETL, data visualization, Web API, and SSO authentication
• English proficiency above daily conversation level
• Ability to adapt flexibly to rapid change

Language Skill: Native level Japanese (N) and business level English

Company Description:

Company is a SaaS-based data utilization platform powered by AI. It goes beyond BI visualization to provide one-stop solutions for data integration, automation, sharing, and embedded app development. It centralizes information scattered throughout a company, supporting company-wide data utilization and rapid decision-making. Company provides an environment where everyone, from executives to field staff, can access data in real time and take action. As a cloud-based SaaS solution, it offers excellent scalability and security, and is adopted by global companies. Company offers a next-generation data platform that dramatically improves business agility and the quality of decision-making