International PMS Implementation Specialists

Job Description

Appealing Points:

• Opportunity to work on international hospitality technology projects involving PMS implementation, configuration, deployment, integration, and ongoing support.
• Opportunity to gain experience across PMS implementation, testing, migration, upgrades, rollouts, enhancements, and go-live activities.
• Work closely with hotel IT teams, business users, project managers, technical teams, vendors, and customers, providing international and customer-facing project experience.

Annual Salary :  6 Million Yen and above

Job Responsibilities:

• PMS Implementation & Deployment:
• Install, configure, test, deploy, and support Property Management Systems at hotel properties.
• Support new hotel openings, PMS upgrades, migrations, rollouts, enhancements, and implementation projects.
• Understand customer requirements and translate them into appropriate PMS configurations and solutions.
• Support remote and, when required, on-site implementation activities.
• PMS Configuration & Testing:
• Configure PMS modules, parameters, users, security profiles, and operational settings.
• Perform system configuration verification, testing, validation, and troubleshooting.
• Participate in SIT, UAT, pre-go-live testing, and go-live activities.
• Identify, investigate, and document functional and technical issues.
• Support configuration changes, enhancements, upgrades, and system updates.
• Interfaces & Integrations:
• Configure, test, monitor, and support PMS interfaces with third-party hotel systems and applications.
• Support connectivity and data exchange between PMS and integrated systems.
• Coordinate with technical teams, vendors, and third-party providers to investigate and resolve integration issues.
• Project & Stakeholder Management:
• Work closely with hotel IT teams, operational users, project managers, technical teams, vendors, and customers.
• Participate in project meetings, technical discussions, implementation sessions, and status meetings.
• Provide updates on project progress, issues, risks, dependencies, and required actions.
• Customer Support:
• Provide PMS support during implementation, go-live, and post-implementation.
• Investigate and troubleshoot customer-reported incidents and system issues.
• Provide appropriate solutions, corrective actions, or workarounds.
• Manage and document customer cases and ensure timely resolution.
• Documentation & Knowledge Sharing:
• Prepare and maintain implementation, configuration, testing, deployment, and support documentation.
• Create implementation guides, troubleshooting documents, test records, go-live checklists, and knowledge-transfer materials.
• Share technical and functional knowledge with the PMS and Hospitality Technology teams.

Job Qualifications & Experience:

• Experience with Property Management Systems (PMS), hotel systems, hospitality technology, or related software.
• Experience in system implementation, configuration, deployment, testing, migration, or support.
• Experience working with customers or business users.
• Strong troubleshooting and problem-solving skills.
• Ability to understand business requirements and translate them into system configurations or solutions.
• Experience with SIT/UAT, system integration, or go-live activities is preferred.
• Experience with hotel system interfaces or third-party integrations is an advantage.

Preferred Qualifications:

• PMS Implementation
• Hotel Systems
• Hospitality Technology
• Hotel IT
• System Implementation / Deployment
• System Configuration
• Hospitality Software
• System Integration
• Technical / Functional Consulting
• Hotel System Migration or Upgrade
• Hotel Opening / Go-Live Projects
• Customer-facing Technology Support

Language & Communication Skills: Fluent level Japanese (JLPT N1) and Business level English

About Company:

Established in 1988, this leading technology services and solutions provider in Egypt boasts a strong regional presence and a team of over 500 professionals.

Having evolved from a traditional ICT system integrator into a services-led, industry-focused technology partner, the organization delivers intelligent solutions across the hospitality, enterprise, and telecom sectors. Through a commitment to innovation, customer-centricity, and service excellence, it empowers organizations to drive performance, accelerate digital transformation, and achieve sustainable growth.