Application support

Job Description

Appealing Points:

• Opportunity to provide hands-on IT and application support in a dynamic environment, working directly with end users and enterprise tools like Slack, Box, and Webex.
• Exposure to VIP and executive-level support, allowing you to build strong professional communication and problem-solving skills.
• Work with modern workplace technologies including macOS, iOS devices, and AV/video conferencing systems, expanding your technical expertise

Annual salary: 5 Million yen and above

Job Qualification

• IT / Application Support: 2–5+ years of onsite desktop, site, or field support experience
• Application Support: Hands‑on support for enterprise applications (e.g., Slack, Box, Webex, productivity tools)
• End‑User Support: Strong walk‑up / in‑person support experience with customer‑first mindset
• Operating Systems: Working knowledge of macOS
• Onboarding Support: Day‑1 user readiness, hardware setup, account/access verification
• VIP Support: Experience handling executive / VIP users with professionalism and discretion
• Communication:
• Fluent English (mandatory)
• Fluent Japanese  (mandatory)

Nice to have:`

• iOS troubleshooting experience
• AV / conference room / video conferencing support (Cisco, Webex, etc.)
• Prior Apple Retail / Genius Bar / premium customer support experience
• Experience acting as Smart Hands for escalated infrastructure or network issues

Language Skills: Fluent-level Japanese (JLPT N2 and above) and Business-level English

Company Description:

A leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability, and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.

[Measures against passive smoking]

No smoking indoors allowed

Designated smoking area