Junior Support Engineer

Job Description

Appealing points:

• Opportunity to build a strong foundation in IT support, troubleshooting, and networking while working with real-world systems and customers.
• Bilingual role leveraging native-level Japanese and English skills, offering exposure to global teams and cross-cultural communication.
• Clear processes, documentation practices, and escalation paths that support learning, teamwork, and professional growth.

Annual Salary: 3million and above

Responsibilities:

• Respond to customer queries via email, chat, or phone.
• Perform basic troubleshooting for hardware/software issues.
• Escalate unresolved issues to higher-level support.
• Document solutions and maintain knowledge base.
• Follow standard operating procedures and SLAs.

Job Qualifications:

• Basic understanding of IT systems and networking.
• Strong communication and problem-solving skills.
• Ability to learn quickly and work in a team.
• Native-level Japanese and English proficiency for internal and external communication

Language Proficiency: Native Level Japanese (JLPT N) and Business Level English.

About Company

Since our founding in 1985, we have been developing our business centered on

general-purpose systems (mainframes) and open systems (Unix, Linux, Windows, etc.) with the aim of solving customers' problems.