Communications Delivery Practice Project Manager

Job Description

Appealing points:

• Key bridge between clients and product/engineering teams You will play a central role in translating client needs into actionable requirements, owning delivery execution, and ensuring alignment between business objectives and platform development.
• Opportunity to build deep expertise in communication platforms Work hands-on with technology-driven communication solutions such as phone, messaging, and event-driven communications, while helping clients innovate and improve customer engagement.
• High autonomy with strong ownership and visibility As an individual contributor, you will independently manage client relationships, escalations, and delivery outcomes, engaging directly with senior stakeholders and driving meaningful impact.

Annual Salary : 7 million yen and above

Job Summary

The Project Manager – Communications Delivery Practice will develop a deep understanding of the platform and the communication challenges faced by clients. The role acts as a bridge between clients, platform product managers, and engineering teams to deliver effective, scalable communication solutions. This is a hands-on, individual contributor role with strong ownership of client engagement, delivery execution, and change adoption.

Job Responsibilities:

• Manage both strategic and day-to-day operational relationships with key client stakeholders
• Act as the primary point of contact for platform-related delivery, including ownership of escalations and issue resolution
• Translate client needs, problems, and requests into clear, actionable requirements, priorities, and timelines for internal teams
• Serve as a subject-matter expert on platform capabilities and how it delivers communications and customer interaction solutions
• Triage and manage incoming requests related to communications capabilities, including Phone, Ink (platform messaging service), and event-driven communications
• Work closely with product managers and engineering teams to identify, articulate, and prioritize platform enhancement needs based on client use cases
• Support engineering teams in delivering new and enhanced product features, with a strong focus on client-facing communications tools
• Proactively challenge clients to rethink how they manage customer communications through technology, driving innovation and continuous improvement
• Act as a strategic liaison to client executive leadership and communications teams to ensure alignment between business objectives and platform delivery

Job Qualifications:

• Experience working as a Project Manager in technology, platform, or communications delivery environments
• Strong client-facing skills with the ability to manage senior stakeholders
• Experience collaborating with product managers and engineering teams
• Strong understanding of technology-driven communication or customer interaction platforms
• Excellent communication, documentation, and coordination skills
• Ability to work independently in a contract-based, individual contributor role

Japanese Language: Japanese Native level (JLPT N) and English Business level.

Company Description:

Company Systems is an Information Technology services organization with a focus on IT Services and Quality Management solutions for Global 2000 customers in Japan and Hong Kong. At the Company, we firmly believe that proximity and partnership-based collaborative working model at our client’s workplace are fundamental to the success of major IT initiatives. Our approach is to work in close partnership, understand your business to offer solutions that are relevant to you and align our way of functioning that enables your success. While we recommend our engagement at the early stages of programs or projects to assist our clients with true value discovery, our model allows us to get involved even at different stages of the project life cycle. We know, you have a choice of Technology and Outsourcing service providers for the needs of your IT organization. However, by engaging the Company, we can guarantee you the success of your IT initiatives through the unique blend of our focus on nurturing long-term relationships, our superior technical expertise, and our uncompromising commitment to service excellence.