Linux Support Engineer

Job Description

Appealing points: 

• Build Deep Expertise in Enterprise Linux Support Work hands-on with Client Enterprise Linux, resolving critical OS-level issues and performing root cause analysis in mission-critical customer environments.
• Gain Experience in a Global 24x7 Support Organization Collaborate with international support teams and customers as part of a follow-the-sun APAC support model, strengthening both technical and communication skills.
• Influence Product Quality and Knowledge Sharing Contribute directly to product improvements by working with development teams and enhancing shared knowledge resources that benefit customers worldwide.

Annual Salary:6 Million and above

Responsibilities

• Provide OS support to users of the Client Enterprise Linux product portfolio.
• Troubleshoot challenging complex, critical, and sensitive customer issues related to: Installation errors, configuration errors, out of the box not working functionality, booting issues.
• Investigate usage problems, unexpected product behaviour, performance degradation, and root cause analysis.
• Replicate customer issues in a technical lab environment to provide optimal solutions.
• Communicate with customers through email, remote sessions, and occasionally via telephone. 
• Be part of the APAC team which makes up a 24x7 (follow the sun) support organisation.
• Provide technical support and maintain professional communication
• Collaborate efficiently with your technical support colleagues, globally.
• Engage with development and product management on bugs and feature requests.
• Continuously contribute and collaborate on knowledge resources improvement and creation. 
• Be required to work on call and weekends based on a shift rotation policy.

Job Qualification: 

• A solid understanding and experience with the Linux operating system
• The ability to troubleshoot various aspects of the Linux operating system. 
• The ability to adapt to new technologies.
• Basic Bash scripting. 
• Expertise or understanding (at minimum) in the below areas:
  • High Availability / Clustering technologies
  • Storage technologies (like SAN, multipathing, iSCSI, LVM)
  • Networking concepts and protocols

Language Skills: Business level Japanese (N2) and Business level English 

Company

We believe in building a future for secure, open source innovation. Since 1992, we have been a pioneer in open source technology, offering our customers secure solutions to their business and technology needs.