IT Support Engineer

Job Description

Appealing Points:

• Hands-on opportunity to support a wide range of IT operations—LAN support, server and equipment management, OS updates, and first-response troubleshooting—directly at the customer site.
• Ideal role for developing strong troubleshooting and communication skills while applying foundational PC hardware, networking, and security knowledge.
• Great environment for career growth, enabling progression from basic IT knowledge (e.g., IT Passport level) to more advanced IT operations experience through real-world practice.

Annual Salary: 5 Million yen and above

Job Responsibilities:

Looking for a cheerful, lively person with good communication skills who can provide IT support to the employees at customer location. Able to support the activities below.

• LAN-related support
• Server and IT equipment management
• Software distribution and support
• Windows Operating System update support
• Fixed IP address issuance procedures
• Initial response to power outages and network outages 

Job Qualifications:

• Basic knowledge and operation of Microsoft Operating System / Office products
• Understanding of PC hardware structure and ability to perform initial failure diagnosis
• Ability to perform simple internal component replacement
• Basic LAN knowledge, including cable installation and wiring
• Basic knowledge of network security

Good to Have

• Good communication skills
• Ability to communicate smoothly with internal users, including when making inquiries
• Knowledge equivalent to IT Passport or Fundamental Information Technology Engineer Examination

Language Skill: 

• English – Basic-level proficiency (conversation, reading, writing, etc.)
• Japanese - Business Level (JLPT N2) or above (Good communication, reading, writing and presentation skills required)

Company Description:

We are a global engineering organization dedicated to building a brighter future. What sets us apart is not just what we do, but why we do it. We believe engineering has the power to solve today’s challenges and pave the way for a better tomorrow. For over 25 years, we’ve been a trusted partner in tackling the world’s toughest engineering problems. Headquartered in Singapore, we operate in 17 countries with 67 global delivery centers and offices, supported by a team of 17,800+ exceptional professionals who make the impossible possible every day.