Desktop support engineer

Job Description

Appealing Points:

• Large discretion in the area of responsibility
• Ability to be involved in a wide range of activities, including planning measures to improve systems and system operations, building environments, and providing support after improvements.
• You can hear directly from users (employees) about the measures, which gives you a sense of accomplishment.
• You can come into contact with new solutions and learn about the latest IT trends

Annaul Salary: 5 Million and above

Job Responsibility:

• We are seeking a Desktop Support Engineer to support the operations of approximately 1,600 employees in the Corporate IT department. You will be responsible for the overall design, construction, operation, and management of the company's IT environment, including new hardware/software implementation, pre-verification for configuration changes, business improvement utilizing IT assets, operation and management of client management systems such as Intune and Jamf, planning and implementation of projects to improve usability, and leading the security area. We are looking for applicants who are willing to work quickly and communicate with users first, and who are also actively involved in team management

Job Responsibility:

• Operation and management of in-house IT equipment (TV conference system / audio equipment / surveillance cameras / multifunction printers, etc.)
• Management system operation (AzureAD / Intune / Jamf, etc.)
• Client operations (OS upgrades / new installations / PC environment selection, etc.)
• Operation of security-related systems ·Operation, management, and purchasing of IT assets used within the company
• Interviewing employees and making improvements regarding internal systems/IT assets
• Technical support at the IT help desk, etc.

Job Qualification:

• Experience in operating and managing in-house IT equipment (TV conference systems, audio equipment, surveillance cameras, multifunction printers, etc.)
• Experience in operating and managing client OS and PC environments ·Experience in operating and managing in-house IT assets (PCs, video conferencing systems, etc.)
• Experience creating scripts (Bat, VBS, PowerShell, etc.)
• Experience providing technical support for troubleshooting (regardless of hardware or software)

Welcome Skills:

• Experience in implementing/operating and managing MDM environments such as Intune/Jamf
• Practical experience in PC kitting, especially experience in creating and managing deployment images
• Experience in operating and managing MacOS (such as zero-touch kitting with Jamf)
• Experience in operating and managing accounts and policies on Entra ID/AD servers
• Experience in implementing and operating and managing security-related systems such as antivirus software

Desired Personality:

• Those with strong communication skills and the ability to negotiate both inside and outside the company.
• Those who find it rewarding to contribute to users (employees) and corporate growth through their work.
• Those who can independently identify issues and take proactive action to improve them.
• Able to face change flexibly and positively

Language Profficiency: Native level Japanese (N) and business level English.

Company Description:

Company focuses on Development of online advertising business, ecommerce business, members services business, and other businesses, and managing of group companies and other operations. Create an amazing life platform that brings wow to our users.