AVP IT Resiliency

Job Description

Appealing Points:

• Lead IT stability and resilience initiatives in a mission-critical environment Take ownership of ITSM processes—incident, problem, and change management—driving operational excellence and business continuity across a large-scale enterprise.
• High-impact role with strong visibility across business and executive leadership Collaborate directly with senior management and business units to manage major incidents and deliver strategic improvements that enhance IT reliability and risk management.
• Empower and grow a high-performing team while driving continuous improvement Lead talented professionals, promote a culture of accountability and innovation, and implement cutting-edge disaster recovery and cloud resilience strategies.

Annual salary: 8 Million and above

Job Responsibilities:

• Lead and manage ITSM processes for Japan technology service operations, including Incident Management, Problem Management, Change Management, and Service Request Management.
• Oversee and drive the Major Incident Management process, ensuring rapid restoration of critical services and effective communication to all stakeholders, including senior management and business lines.
• Identify and implement strategies to improve the stability and resilience of IT systems and services, including developing and maintaining disaster recovery plans and technical recovery procedures.
• Collaborate effectively with business lines to understand their needs and align IT services with overall business objectives and risk appetite.
• Build strong relationships and drive collaboration with all IT partners (Application Development, Infrastructure, Security, Data organizations) to ensure end-to-end service reliability and continuous improvement.
• Lead and coordinate disaster recovery exercises, tests, and simulations, analyze outcomes, identify gaps, and implement improvements to data resilience strategies.
• Establish and enforce backup and recovery standards, ensuring data integrity and availability in the event of disruption.
• Develop and implement continuous improvement initiatives within IT Service Management processes to enhance efficiency, service quality, and operational resilience.
• Create and deliver clear, concise presentations and reports on IT resiliency and ITSM performance to senior management and other stakeholders.
• Build, mentor, and lead high-performing teams, fostering a culture of accountability, collaboration, and continuous learning.

Job Qualification:

• Minimum of 5 years of experience in IT resiliency, disaster recovery, business continuity, or a similar role within a large enterprise, preferably in the insurance or financial services industry.
• Demonstrated expertise in IT Service Management (ITSM) principles and practices, including hands-on experience with incident management, problem management, and change management.
• Strong communication skills, both written and verbal, with the ability to effectively communicate complex technical concepts to both technical and non-technical audiences, including senior leadership and business stakeholders.
• Proven ability to work effectively under pressure, manage multiple priorities, and respond decisively to critical incidents.
• Experience in building and leading high-performing teams, including mentoring, performance management, and fostering a collaborative environment.
• Strong analytical and problem-solving skills, with the ability to conduct root cause analysis and identify strategic solutions.
• Knowledge of cloud technologies and emerging trends in backup, disaster recovery, and data resilience is highly desirable.
• Understanding of regulatory and compliance requirements in the financial services industry in Japan is a plus.

Preferred Experience:

• ITIL Certification.
• Experience in defining and measuring Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) for mission-critical systems.
• Hands-on experience with cloud architecture and operations (AWS, Azure, etc.).
• Fluency in Japanese

Language: Fluency in both English and Japanese(JLPT N1), with excellent proficiency in both languages.

Company Description 

Our Client has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe, and the Middle East. We are ranked #43 on the Fortune 500 list for 2018.　With over 150 years of experience, the companies offer life, accident and health insurance, retirement, and　savings products through agents, third-party distributors such as banks and brokers, and direct marketing channels. Our name is recognized and trusted by approximately 100 million customers worldwide and we serve more than 90 of the top 100 FORTUNE 500 companies in the United States.