ITSM and QA lead

Job Description

Appealing points: 

• Work in a Global Environment Leverage your bilingual skills in Japanese and English while collaborating with both domestic and international teams to support global SAP operations.
• Hands-on Experience with Leading IT Tools Gain practical experience with cutting-edge technologies such as ServiceNow, SAP Solution Manager 7.2, and ChaRM in a real-world operations setting.
• Career Advancement Opportunities Build highly marketable skills through SAP certifications and global project involvement, paving the way for strong career growth in the IT/SAP domain.

Annual Salary: 8 Million and above

Job Responsibilities

• Provide daily operational support for SAP systems and service now / SAP Solution manager
• Control & Monitor Incidents, service requests and change requests via ITSM/ Charm Processes
• Coordinate and troubleshoot issues using ServiceNow and Solution Manager tools
• Collaborate with Japanese and global teams to ensure smooth operations and timely resolutions
• Monitor system performance and proactively address potential issues
• Document processes and contribute to continuous improvement initiatives.

Job Qualification: 

• Involved in one SAP E2E implementation & support
• Proven experience in ServiceNow, SAP operations support / Solution Manager 7.2
• Strong understanding of ITSM (Incident, Change and Problem management)
• Experience with Service Now for ITSM process integration
• Bilingual Proficiency in Japanese and English (both verbal and written)
• Familiar with SAP Support portal & coordination with SAP Rise team for timely resolution of tickets
• Ability to work independently and collaborate with Cross functional teams

Preferred Qualifications

• Experience in CHaRM (Change Request Management) and Monitoring / Alerting in Solution Manager
• SAP Certification
• Prior experience in a global SAP support Environment
• Proficient in Japanese and English Language

Language Skills: Business level Japanese (N2 and above) and Business level English 

Company

This company is a leading foreign-affiliated solutions and services provider in the information, communications, and technology (ICT) industry. With more than 130,000 employees in 90 countries, they provide innovative IT solutions to nearly 1000 global customers, including Fortune 500 companies.

【Measures against passive smoking】

No smoking indoors allowed