Onsite IT Support Technician

Job Description

Appealing Points

• Work across the full IT support spectrum! This role gives hands-on experience with hardware, software, networks, and IT security—ideal for those looking to broaden their technical expertise.
• Collaborate with global teams! Interact with regional and international IT teams, using your communication skills and English proficiency in a global work environment.
• Gain exposure to IT governance and audits! Support compliance with ISO standards and participate in audit processes, building a foundation in regulatory and organizational IT practices.

Annual Salary :4 Million yen and above

Responsibilities

End-User Support:

• Respond promptly to user inquiries, and provide technical support either in person, over the phone, or via remote assistance.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and upgrade computer components and software applications.
• Provide IT support and resolve problems through assigned incident or request tickets in accordance with established SLA.

Hardware Maintenance:

• Conduct on-site troubleshooting and repairs of computer equipment, printers, and other peripheral devices.
• Perform routine hardware maintenance, such as cleaning, upgrades, and component replacement.

Software Support:

• Install, configure, and update software applications on user devices.
• Troubleshoot and resolve issues related to operating systems and software applications.
• Collaborate with the IT team to deploy software updates and patches.

Network Support:

• Assist in the setup and configuration of network devices, such as routers, switches, and access points.
• Troubleshoot network connectivity issues and assist in resolving network-related problems.
• Provide minimal hands and eyes support to Global infrastructure teams for network, server, hardware upgrades or projects at site.

Security:

• Implement and enforce security measures to protect systems and data.
• Educate end-users on best practices for security and data protection.

Documentation:

• Maintain accurate records of hardware and software inventory.
• Document solutions to common issues for knowledge sharing.
• Preparation and submission of activity reports

User Training:

• Conduct training sessions for end-users on basic IT procedures and best practices.
• Provide guidance to users on utilizing IT resources effectively.
• Assist with onboarding of new joiners. Manage PC setup and deployment for new employees using standard hardware, images, and software.

Collaboration:

• Collaborate with the IT team to escalate and resolve complex issues.
• Communicate effectively with end-users, understanding their needs and providing timely solutions.

IT Governance and Audit Coordinator:

• Responsible in supporting AXAPAC operations, ensuring compliance with ISO standards, and facilitating internal and external audits. This includes coordinating with stakeholders across regions, maintaining audit readiness, addressing findings, and implementing corrective actions to meet regulatory and organizational requirements.

Qualifications:

• Minimum of [2-5] years of experience in providing onsite IT support.
• Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Proficient in troubleshooting hardware, software, and network issues.
• Strong knowledge of operating systems (Windows, macOS) and common software applications.
• Familiarity with basic network concepts and protocols.
• Experience with ticketing tool (preferably ServiceNow)
• experience on MS O365 suite
• Incident and management knowledge.
• Excellent communication and interpersonal skills.
• Problem analysis and solving skills.
• Attention to details.
• Planning and organizing.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Japanese Languages: Native level Japanese(N) and business level English required

Company Description

This company is one of the largest IT consulting companies in Europe, with more than 200,000 employees based in locations in over 40 countries.

As a global leader in consulting, technology services and digital transformation, they were established in 2013 as a Japanese corporation of the world's leading IT consulting company at the forefront of innovation, and they offer a wide range of integrated services with the highest level of technology and abundant expertise.