IT Support Engineer

Job Description

Appealing Points:

• Work in a Global Environment: Collaborate with overseas IT teams and use both English and Japanese (JLPT N2+) in a bilingual, international workplace.
• Diverse and Hands-on IT Responsibilities: Gain experience across a wide range of tasks—from desktop support to network equipment and IT infrastructure, allowing you to build comprehensive technical expertise.
• Competitive Salary from 6M JPY and Up: High starting salary with potential for increases based on experience and skills, offering strong financial incentive

Annual Salary : 6 Million and above

Responsibilities:

IT Support

• Work closely with business users/stakeholders and overseas IT team to provide IT support.
• Receive, review, triage, and assign all support tickets from our employees.
• Act as a single point of contact between the users and infrastructure/application team.
• In charge of installing and configuring computer hardware, software, systems, networks, printers, and scanners and help train employees on its use.
• Manage full cycle of end user account management including creation, administration, deletion, and periodic review.

User Engagement & Continuous improvement

• Always look out for ways IT can improve how the business/organization functions.
• Keep employees informed of their inquiry, ensuring they are kept in the loop of status
• Coordinate change management process and meet services desk SLA's for end-user support'
• Coordinate with other regional colleagues to bring new ideas/improvements in efficiency and find ways to standardize services and provide better user experience.
• Act as technology evangelist and ensure the user adoption of new & modern technologies/Initiatives.

Systems Support

• Handle new laptop deployments, refresh existing devices
• Setup of new and existing desks; including hardware and wiring installation
• Assist with all company AV preparation and presentations for meetings and events
• Provide basic administration for Azure [Entra ID], Office 365 & other cloud based systems [Onboarding/Offboarding, End user troubleshooting]
• Manage fault rectification process, and troubleshoot hardware and software technical problems using a range of diagnostic utility tools
• Work closely with product vendors to ensure customer infrastructure is in good condition.

Network

• Perform basic Network management tasks such as creating firewall rules, extracting network related logs etc.

IT Security

• To ensure that IT security best practices are followed on end user devices. E.g.: patching, access control, virus scanning, encryption etc.
• Conduct security checks/reviews as required by management.
• Keep security as primary pillar in all engagements & activities.

Documentation & SOP

• Document all IT helpdesk processes and procedures.

Inventory & License Management

• Maintain good record of Licenses, IT assets and IT peripherals

Reporting

• Attend periodic global IT meeting & update the management on ongoing activities.
• Generate periodic license utilization reports.
• Conduct periodic access control reviews.

Others

• Perform other duties as assigned by management

Qualifications:

• Minimum of 3 years of experience in desktop support and network support.
• Experience working with an incident ticketing management system.
• Bilingual proficiency in English and Japanese (business level, JLPT N2 or higher).
• Strong technical skills and knowledge of desktop support processes and Infra side too.

Preferred Qualification:

• Windows 10/11, Azure [Entra ID], Office 365 Applications [Exchange, Onedrive etc.], SharePoint Online, Microsoft Teams
• Endpoint security [Defender for Endpoint], Excel Add-In, Azure Endpoint Manager/Intune, Server - File Server/NAS, Office LAN, WIFI, VPN
• VPN, Teams, Teams telephony, Video Conference, Basic Security

Language Requirements: Business japanese JLPT N2-level and Business-level English

About Company:

Our managed services extend sales, marketing, operations, and IT solutions so you can scale and impact your bottom line faster. We put exceptional people, processes, and systems into action—at your work site or ours.