Service Now Lead

Job Description

Appealing Points:

• Lead the design and delivery of scalable ServiceNow solutions, including custom apps and platform integrations
• Drive end-to-end ownership while mentoring teams and promoting agile, high-quality development practices
• Work closely with stakeholders across IT and business to translate complex requirements into impactful solutions

Annual Salary : 8 million yen and above

Job Description

• ServiceNow Technical Lead is responsible for the design, development, implementation, and maintenance of ServiceNow solutions, including custom applications.
• This role combines hands-on technical expertise with leadership responsibilities, guiding a team of developers and administrators to deliver high-quality, scalable solutions aligned with business needs.

Job Responsibilities:

• Custom Application Development:
• Lead the design and development of custom applications on the ServiceNow platform using App Engine Studio and scoped applications.
• Translate complex business requirements into scalable, maintainable custom solutions.
• Ensure reusability, modularity, and adherence to ServiceNow development standards.
• Experience with Service Now application development for Mobile.
• Solution Design & Delivery:
• Collaborate with stakeholders to gather requirements and design effective solutions across ITSM, CSM, HRSD, and other modules.
• Review and approve technical designs and implementation plans.
• Drive end-to-end delivery of ServiceNow solutions, including integrations and automation.
• Job Description - Grade Specific
• Team Management:
• Mentor and guide ServiceNow developers and administrators.
• Coordinate development efforts and ensure timely delivery.
• Promote agile methodologies and continuous improvement practices.
• Technical Expertise:
• Customize and configure ServiceNow using JavaScript, Flow Designer, REST/SOAP APIs, and other scripting tools.
• Stakeholder Engagement:
• Build strong relationships with business units and IT teams.
• Communicate technical concepts clearly to non-technical stakeholders.
• Provide technical leadership during critical incidents and platform escalations.

Language Proficiency: Conversational level Japanese(N3 and above)  and Business-level English

About Company:

This company is one of the largest IT consulting companies in Europe, with more than 200,000 employees based in locations in over 40 countries.

As a global leader in consulting, technology services and digital transformation, they were established in 2013 as a Japanese corporation of the world's leading IT consulting company at the forefront of innovation, and they offer a wide range of integrated services with the highest level of technology and abundant expertise.