IT Infrastructure Specialist

Job Description

Appealing Points:

• Opportunity to apply advanced IT skills across both Windows and macOS environments, leveraging modern management tools such as JAMF and Intune.
• Engage in high-impact work by providing premium, White Glove support to senior leaders and executives, delivering an exceptional end-user experience.
• Expand your technical expertise through hands-on involvement in a wide range of responsibilities—from device lifecycle management to network/VPN troubleshooting and enterprise application support.

Annual salary: 5 million and above

Job Description

Responsible for troubleshooting and resolving technical issues with both Windows and macOS (MacBook) desktops and laptops. Provides in-person technical support to internal customers and White Glove support for Senior Leaders and Executives. Ensures smooth deployment, maintenance, and retirement of endpoint devices through JAMF, Intune, ServiceNow and other management tools.

Responsibilities:

• Provide deskside and remote technical support for Windows and MacBook (macOS) systems, including setup, maintenance, and troubleshooting.
• Administer and manage endpoints using JAMF (for macOS) and Intune (for Windows).
• Troubleshoot and resolve network connectivity and VPN access issues.
• Coordinate with customers, internal teams, and external partners to identify and implement effective technical solutions.
• Create, maintain, and update technical documentation with current and relevant information.
• Assess internal or client business problems and recommend alternative solutions using independent judgment.
• Ensure compliance with all IT and security policies and procedures.
• Deploy, offboard, and maintain deskside hardware and peripheral equipment for internal customers.
• Support a wide range of software and applications, including Microsoft 365, SharePoint, and collaboration tools.
• Deliver exceptional customer service and a premium end-user experience, particularly for executive-level support.

Job Qualification:

• Education: Bachelor’s degree required.
• Experience: 4+ years of relevant IT support experience.
• Certifications: CompTIA A+ and Network+ required; ITIL, Cisco, and Microsoft certifications preferred.
• Proficiency with Windows and macOS operating systems and their respective management tools (Intune, JAMF).
• Strong understanding of network and VPN troubleshooting.
• Experience with endpoint imaging, OS/software deployment, and device lifecycle management.
• Proficiency with Microsoft 365, SharePoint, and related applications.
• Strong analytical, diagnostic, and problem-solving skills.
• Passion for delivering an exceptional end-user support experience

Language Skills: Business level Japanese (JLPT N2) and Business level English

Company Description 

One of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. 
Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. 
Headquartered in the U.S., this company is one of the Fortune 500 companies and is consistently listed among the most admired companies in the world.

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