Application Support and Maintenance Manager Tokyo Job

Job Description

Position Name: Application Support and Maintenance Manager Tokyo Job

Annual Salary: 8 Million and above

Responsibilities

• Lead and monitor the team  of specialists/engineers in India.
• Mentor the team on the daily activities
• L3 incident support: Production bug /issue fixes, BAU - Development / improvement, Handling batch Job failures, log file analysis and recovery support.
• BAU Activity Annual event: Certificate and Password renewals /updates & Audit support.
• Day-to-Day operation support (Non prod): Data Extraction SQL creation to support Production support team.
• Incident Release Management (BAU items): Release Plan to PS team, CAB approval discussions, Post deployment support by performing application health check.
• Data and Security Patching.
• EOL (End of life) / Infra level task support (upgrades to DB, Java, WAS etc).
• Remediation ( Storage / Memory / Application).
• Disaster Recovery (DR) Support.

Application Support and Maintenance Manager Tokyo Job Qualifications:

• As a Support Specialist lead , you will play a crucial role in the System and Application maintenance area.
• You will lead a team of engineers/specialists in onshore/offshore model.
• Track & monitor the incidents progress, share the daily and weekly reports on the progress made to the customer management.
• You will provide support for multiple applications and have a better understanding of the design and architecture of the applications, which can help you provide support to the Production support team, our Stakeholders and TFA team on Daily Operations.
• You will also be involved and take responsibility for L3 incident Support, Annual BAU activity, Incident Release Management and Data and Security Patching.
• Overall experience of 10+ years in IT application support and maintenance
• Experience of leading a team of at least 10 -20 team members
• Technical Expertise: Extensive experience in Java development with a deep understanding of software architecture and design patterns.
• Having good experience on Spring boot, Microservices design Pattern and architecture and follow best practices while developing services. Good to have struts knowledge.
• Having good knowledge on Azure cloud and CI/CD Jenkins pipeline & Data base concepts, follow best practice to write bug free code and have junit and TDD exp.
• Strong Team Player, Proven ability to analyze complex problems, think critically, and implement effective solutions.
• Continuous Learner: Demonstrated commitment to staying up to date with industry trends, emerging technologies, and best practices.

Japanese Languages: Conversational level Japanese (JLPT N2) and business level English required

Company Description

This company is a leading foreign-affiliated solutions and services provider in the information, communications, and technology (ICT) industry. With more than 130,000 employees in 90 countries, they provide innovative IT solutions to nearly 1000 global customers, including Fortune 500 companies.
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