CRM Process Consultant

Job Description

Appealing Points:

• Opportunity to work on Japan Life Sciences CRM transformation projects involving Veeva CRM and Vault CRM in a highly collaborative global environment.
• Gain exposure to end-to-end business process analysis, stakeholder management, and CRM optimization while working directly with business users and IT teams.
• Enhance your expertise in Japan-specific CRM compliance, process improvement, and bilingual communication in Japanese and English within a fast-growing digital transformation domain.

Annual Salary: 8 million yen and above

Job Responsibilities:

• Analyzing business process by understanding sales, marketing, medical and customer engagement workflows, identify inefficiencies and do gap assessment
• Gathering business requirements by working with various stakeholders and translated business requirements into functional specifications
• Stakeholder management by collaborating with business users, IT teams, vendors and project managers

Job Qualifications:

• Should have hands on working experience of Japan Life sciences CRM Process (Veeva CRM/ Vault CRM)
• Should be able to work with customer stakeholders to know as is business process and do gap assessment of the as is customer CRM business process against standard processes
• Should be have good understanding on Japan specific CRM compliance and regulations
• Experience in Process analysis and optimization
• Should be proficient in Japanese and English language communication

Required languages: Fluent level Japanese proficiency(JLPT N1) and Business level Japanese.

About Company:

This company has been certified as the “best employer” in 2020 by the “Top Employers Institute” which recognizes outstanding employers.

A global leader in consulting, technology, outsourcing, and next-generation services. With approximately 180,000 employees worldwide, the company helps clients in more than 50 countries stay ahead of the competition. Through the co-creation of innovative solutions, they help companies transform and thrive in an ever-changing world.

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