Functional Lead L3 BSS Operations

Job Description

Appealing Points:

• Lead Advanced Troubleshooting for Telecom BSS Platforms Utilize deep expertise in front-end technologies (JavaScript, HTML, CSS), API interactions, and browser developer tools to resolve complex issues across telecom BSS systems such as eCare, CRM, and Order Management.
• Work in a Modern DevOps and Monitoring Ecosystem Leverage monitoring tools like Splunk, Dynatrace, and Grafana along with container and CI/CD technologies such as Docker and Kubernetes to enhance system reliability and performance.
• High-Impact Technical Leadership Role Lead root cause analysis (RCA) for complex production incidents, mentor engineering teams, and collaborate with product, engineering, and operations teams to deliver robust and scalable telecom solutions.

Annual Salary: 8 Million and Above

Job Qualifications:

• Expert level troubleshooting skills across various front end technologies (e.g., JavaScript frameworks, HTML, CSS, browser developer tools, network inspection, API interaction).
• Proven experience with application monitoring tools (e.g., Splunk, Dynatrace, New Relic, Grafana) with a focus on user experience and front end performance metrics.
• Deep functional understanding of business processes related to customer onboarding, account management, order capture, and service management within a BSS context.
• 8 10 years of progressive experience in a senior technical role (e.g., Senior Software Engineer, Technical Lead,  L3 Support Engineer), specifically within the telecommunications sector with a strong focus on front end BSS systems (e.g., eCare, POS, CRM).
• 5+ years of hands on Java development experience building enterprise grade applications, particularly within microservices or distributed systems architectures.
• 5+ years of extensive practical experience with Telecom BSS platforms and processes, with a strong focus on Order Management (solution design, integration, operational support).
• Experience with Couchbase & SQL databases , including designing/implementing NoSQL data models, optimizing N1QL queries and cluster performance, troubleshooting production issues, and leveraging various Couchbase services.
• Demonstrable experience with DevOps practices and tooling (e.g., Ansible, Jenkins for CI/CD, Docker, Kubernetes), including automation of deployment, monitoring, and operational tasks.
• Prior experience in a leadership or mentorship capacity, guiding junior engineers or technical teams in complex problem solving and best practices.
• Documented experience in conducting and leading Root Cause Analysis (RCA) for complex production incidents, identifying systemic issues, and driving preventative measures.
• Experience collaborating with cross functional teams (Product, Engineering, Operations, Network) to deliver robust solutions and resolve critical issues.
• Bachelor's degree in Computer Science, Information Technology, or a related technical field.
• Proven experience with ITSM methodologies and ticketing tools such as ServiceNow or Jira.

Language profficiency : Business level japanese (N2) and Business level English.

Company Description:

This company is a leading foreign-affiliated solutions and services provider in the information, communications, and technology (ICT) industry. With more than 130,000 employees in 90 countries, they provide innovative IT solutions to nearly 1000 global customers, including Fortune 500 companies.

【Measures against passive smoking】

No smoking indoors allowed