L1 Support

Job Description

Appealing Points:

• A role where you can utilize your bilingual (Japanese-English) skills in a global environment while working on L1 infrastructure support.
• Opportunity to gain hands-on experience with diverse technologies such as Windows, Red Hat Linux, networks, middleware, and ITSM tools.
• Career growth potential by engaging in not only L1 support but also in service management areas like incident tracking, change management, and KPI reporting.

Annual Salary : 10 million and above

Responsibilities

• You will be in charge of L1 support work.
• We will provide infrastructure services related to applications and systems in Japan in both Japanese and English.
• The main duties are as follows:
  • Receive and respond to inquiries and requests via ITSM tools, email, chat, telephone, etc.
  • Record, classify, and prioritize incidents and system alerts, and lead to appropriate responses.
  • Implement changes to the production environment as required, following the company's change management procedures.
  • Initial response attempts to resolve incidents on the spot, if possible.
  • Responsibly track tickets until resolution and perform initial response according to standard procedures.
  • If resolution is difficult, escalate to the next level (L2).
  • In addition to L1 support, you may be responsible for service management, incident management, and creating KPIs

Qualifications:

• Experience in monitoring and operating L1 infrastructure
• SOP-based operations (incident management and change management)
• Service management using ITSM tools
• Bilingualism preferred - required (Japanese - N2, English - fluent)
• Ready to work on global projects with global members
• Experience managing L1/L1.5 operations with any of these technologies
  • Platform (Windows/RedhatLinux)
  • Database
  • Network
  • Middleware
  • Event/IncidentIT
  • Service Management (Event/Incident)

Preferred:

• Technical experience across multiple technologies
• Platform (Windows/RedhatLinux)
• Database
• Network
• Middleware
• Event/IncidentIT
• Service Management (Change Management/Problem Management/MIM)

Languages : Business japanese level and business level english.

Company Description

The group is a global enterprise headquartered in India. The group operates in more than 100 countries across six continents with a mission 'To improve the quality of life of the communities we serve globally, through long-term stakeholder value creation based on Leadership with Trust'​.

Sixty-six percent of the equity of  Sons, the promoter holding company, is held by philanthropic trusts, thereby returning wealth to society. The name has been respected in India for 150 years for its adherence to strong values and business ethics.

The companies of the group employ the best and finest, strengthened by a culture of ethics and integrity. Today we stand strong at 702,454 employees.