SAP L1 Service Desk Agent Tsukuba Job

Job Description

Position Name: SAP L1 Service Desk Agent Tsukuba Job

Responsibilities:

• Single point of contact for users' issues and requests
• Answer all contacts efficiently in a professional and courteous manner in the requested languages, as applicable.
• Resolve requests and incidents or pass to resolving teams.
• Record all steps performed to resolve an issues/Tickets.
• Track, chase, and control tickets
• Call back, troubleshoot, and perform procedural follow ups.
• Handle high priority incidents according to procedure.
• Identify and work on updating/creating work procedures / shift left opportunities *
• Create, modify, and terminate accounts, or perform actions requiring elevated access, across several systems/applications (defined at the job). 

SAP L1 Service Desk Agent Tsukuba Job Qualifications:

• Basic SAP knowledge or direct L1 support experience from SAP applications 
• Fluent verbal and written Japanese language skills paired with very good communication skills
• Experience in handling the relevant Operating Systems and Applications
• Experience working as a customer service agent.
• Team player with a problem-solving attitude and efficient task management skills
• Experience applying appropriate solutions according to the incident management process.
• Knowledge Management, incident Management, Service Now tool experiences are plus

Language Requirements: Fluent -level Japanese with Business-level English

Benefits:

• Annual salary increase
• Bonus once a year
• Complete social insurance
• Full payment of transportation expenses
• Kanto IT Software Health Association
• E-learning available
• Orientation for new employees
• Available for training programs (domestic and overseas)

Company Description:

This company is one of the largest IT consulting companies in Europe, with more than 200,000 employees based in locations in over 40 countries.

As a global leader in consulting, technology services and digital transformation, they were established in 2013 as a Japanese corporation of the world's leading IT consulting company at the forefront of innovation, and they offer a wide range of integrated services with the highest level of technology and abundant expertise.

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