System Operations Management Management Track

Job Description

Appealing Points

• Management-track position at LY Communications Corporation, in a career-track full-time employee role with remote work available
• Lead operations beyond inquiry handling, driving issues from initial triage through stakeholder coordination to resolution, and designing and improving processes for new operations
• Make operational quality and productivity visible through KPIs and SLAs, with the chance to advance operations through SRE practices such as monitoring design, observability, automation and postmortems

Annual Salary: 5.5 Million Yen and above

Required Qualifications

• 3+ years of hands-on experience in operations design, operation, maintenance and monitoring of systems such as applications and servers
• Experience driving issues beyond inquiry handling, from initial triage through stakeholder coordination to resolution (including Tier 1.5-level support)
• Experience in process design, launch, operation or improvement of new operations (any industry or scale)
• Approx. 2+ years of experience driving projects and negotiating/coordinating with internal and external stakeholders
• Experience making operational quality and productivity visible to team members and vendors via KPIs/SLAs, leading to improvements

Preferred Qualifications

• Experience leading mid- to large-scale projects (operations design for new services, multi-team coordination, supervising ~20 people, etc.)
• Experience identifying on-the-ground issues and proposing/executing improvements with quantifiable results
• Team management experience in system operations, call centers, help desks, etc.
• Experience advancing operations based on SRE (monitoring design, observability, incident reduction, automation, postmortems, etc.)
• Experience using or operating Confluence, Jira, GitHub, Argo CD and Grafana

Language Required: Native level Japanese

Company Description

Company focuses on Development of online advertising business, ecommerce business, members services business, and other businesses, and managing of group companies and other operations. Create an amazing life platform that brings wow to our users.