SAP AMS Junior Training Coordinator

Job Description

Appealing Points:

• Contribute to SAP AMS Service Quality Excellence Support ticket quality checks and user communication within SAP AMS, ensuring high standards in service delivery and operational efficiency.
• Gain Hands-On Experience in Training Coordination Coordinate and manage training sessions, maintain materials, and analyze feedback, building strong skills in training and knowledge management.
• Build a Career in IT Service Management Develop expertise across SAP operations, quality assurance, and user support, with clear growth opportunities in IT service management and support domains.

Annual Salary: 4 Million yen and Above

Responsibilities

• Conduct quality checks on SAP AMS support tickets to ensure accuracy, completeness, and compliance with internal standards.
• Communicate with end-users to clarify issues, provide updates, and ensure timely resolution.
• Coordinate and schedule training sessions for internal teams and end-users.
• Maintain training materials, attendance records, and feedback reports.
• Collaborate with SAP AMS consultants and support teams to identify recurring issues and training needs.
• Assist in preparing reports and dashboards related to ticket quality and training effectiveness.

Job Qualifications:

• We are seeking a detail-oriented and proactive Junior Training Coordinator to support our SAP Application Management Services (AMS) team.
• This role focuses on ticket quality checks, user communication, and training coordination to ensure smooth operations and high service standards.
• English proficiency preferred for internal communication.
• Bachelor’s degree or equivalent experience.
• Strong attention to detail and organizational skills.
• Basic understanding of SAP systems or willingness to learn.
• Good interpersonal and communication skills, with a customer-focused mindset.
• Career growth opportunities in SAP and IT service management.
• Multilingual, collaborative work environment.
• Training and certification support.

Preferred Qualifications:

• Experience in SAP AMS or IT service desk environments.
• Prior exposure to training coordination or quality assurance roles.
• Ability to work in a multicultural, fast-paced environment

Language profficiency : Fluent level japanese (N1) and Business level English.

Company Description:

This company is a leading foreign-affiliated solutions and services provider in the information, communications, and technology (ICT) industry. With more than 130,000 employees in 90 countries, they provide innovative IT solutions to nearly 1000 global customers, including Fortune 500 companies.

【Measures against passive smoking】

No smoking indoors allowed